horny955 0 #1 April 17, 2009 Picked up my new CX7 box from Tonfly. Well what can I say I'm shocked.... The finish and the build quality of this product was terrible, when all I hear on this forum is good thing about Tonfly.. Where did I go wrong??? It took around 6 weeks to arrive and I wish I could say it was worth the wait, but it wasn't.. Attached are some pictures which I have taken to show you what I received today. There is a crack around the hinge rivet hole, all the edges are very rough and the lid is a really bad fit. The list goes on.... Did I get a bad batch???? Your feedback would be good as I've just spent £100 on this box..! Quote Share this post Link to post Share on other sites
DSE 5 #2 April 17, 2009 I'd let Gio know ASAP, I'm sure he'd be unhappy if he saw that too. Tonfly has excellent customer service in my experience. They even followed up with a friend to be sure he got his helmet on time, they'd shipped it to a DZ that he was heading to. Quote Share this post Link to post Share on other sites
horny955 0 #3 April 17, 2009 I have already boxed it up to send it back, we'll see what happens. Quote Share this post Link to post Share on other sites
TomOwen 0 #4 April 17, 2009 QuoteI'd let Gio know ASAP, I'm sure he'd be unhappy if he saw that too. Tonfly has excellent customer service in my experience. They even followed up with a friend to be sure he got his helmet on time, they'd shipped it to a DZ that he was heading to. I can second this. I have a CX7 Box too, and I have no issues with it. Took a while to arrive (~ 3 months!) but that is because it was when they very first came out. Giovanni rang me personally from the other side of the continent to check all was well. He e-mailed me images of my helmet whilst it was in production, and gave me advice for mounting a stills mount only a few weeks ago - even photoshopped the hole placements on to a photo of my helmet for me! Great bloke, great company. I wouldn't worry, they'll take care of you! Quote Share this post Link to post Share on other sites
Skwrl 56 #5 April 20, 2009 I had the same experience as Spot with Tonfly's service. From what I can tell, Giovanni spends a lot of time making sure that they generate a quality product - I suspect if you talk with him he'll make it right...Skwrl Productions - Wingsuit Photography Northeast Bird School - Chief Logistics Guy and Video Dork Quote Share this post Link to post Share on other sites
Docfriar 0 #6 April 20, 2009 Hello All. Helmets are great from Tonfly. But the camera boxes SUCK Bought a box for PC330 and a box HC5 neither of the boxes fit. the PC 330 box works if you add a wooden base plate and than the camera sits tight but not perfect. HC5 box is totally useless its made for HC3. I talked to Giovani and he did not have much to say. Did not offer to refund the money basically he did not care. Quote Share this post Link to post Share on other sites
TomOwen 0 #7 April 20, 2009 I find that hard to believe. I'd be interested to see a copy and past of the e-mail conversation from both parties. Quote Share this post Link to post Share on other sites
horny955 0 #8 April 21, 2009 I have had a reponse from Tonfly and have been advised to return the box for inspection.watch this space! Quote Share this post Link to post Share on other sites
Cyrus79 0 #9 April 21, 2009 I too am having issues with Tonfly. I ordered 2 CX-100 enclosures. The box seems too flimsy, and doesn't close properly after applying the provided foam padding. If I remove enough padding so it closes properly, the camera easily shakes inside the box...in fact, I find it moves around when all the padding is in...might be due to the larger Raynox lensRegardless, I have since sent two emails to Giovanni without any reply. Here's a couple of photos I sent in my emails...maybe there's a better way to make it fit?? ...note the paint chips, this is a brand new box! Quote Share this post Link to post Share on other sites
urowolf 0 #10 April 21, 2009 Why not just get a cookie?Quote Quote Share this post Link to post Share on other sites dragon2 2 #11 April 22, 2009 Looks like you put in way too much padding to me, the box should be able to close . I haven't done mine yet but for my porevious box I only needed 3 pieces of padding so I expect about the same here. ciel bleu, Saskia Quote Share this post Link to post Share on other sites skydog.paul 0 #12 April 22, 2009 I have a CX100 box from 2k composites and it is spot on. There are no mods to do and the camera fits perfectly the finish is superb inside and out and it comes with a thumb screw and all the fitting you will need. The price is about the same as Tonfly. Quote Share this post Link to post Share on other sites dragon2 2 #13 April 25, 2009 Just put my tonfly Cx105 box on my helmet, I only needed 3 pieces of foam and voila. See pics. Did 3 jumps with it so far, works like a charm. Don't see why you put half the sheet in ciel bleu, Saskia Quote Share this post Link to post Share on other sites dragon2 2 #14 April 25, 2009 Oops see my previous post, replied to the wrong person. ciel bleu, Saskia Quote Share this post Link to post Share on other sites Cyrus79 0 #15 April 26, 2009 So I'm assuming you have a screw going through the top of your helmet+box and into the camera? Using a screw for side mount I can see, but for top mount, I would rather go with a quick release... Quote Share this post Link to post Share on other sites dragon2 2 #16 April 26, 2009 I drop the camera in sans screw, I have a manfrotto quickrelease. ciel bleu, Saskia Quote Share this post Link to post Share on other sites Cyrus79 0 #17 April 26, 2009 I can't see how you have no movement inside the box, without foam on the LCD panel side, there has to be at least 1 cm of play...what is stopping your camera from moving to that side? Quote Share this post Link to post Share on other sites dragon2 2 #18 April 26, 2009 I left the strap on. It really isn't moving, did 10 tandemvids with it this weekend, all fine. ciel bleu, Saskia Quote Share this post Link to post Share on other sites Kusi 0 #19 April 27, 2009 @dragon2: how long did you wait for your camera-box?? Because I ordered also this box from tonfly at March 30..... until now nothing heard :( Quote Share this post Link to post Share on other sites dragon2 2 #20 April 27, 2009 I ordered it before they even had a CX105 to model the box after, march 5 I first asked about it, march 6 my order was confirmed for CX105 box and HC5 box both in a custom color of purple. Got both half April, not bad since the box had yet to be designed and we had to email a few times about the custom color and the shipping so all in all, pretty fast. Me happy ciel bleu, Saskia Quote Share this post Link to post Share on other sites horny955 0 #21 April 27, 2009 Looked at my paypal account today and tonfly have refunded me, but they haven't made any contact to explain the workmanship of this product, which I thought they would as I may have wanted it replaced. I have now got a 2K composites cx105 box the quality is spot on, there is no having to make the camera fit with lumps of foam. It comes with a thumb screw and every thing needed to fit the box to the helmet. Thanks 2KC Quote Share this post Link to post Share on other sites horny955 0 #22 April 28, 2009 I returned the box to Tonfly, Giovanni agreed that the quality was not good and refunded my money straight away, so i cant fault the service just the manufacturing. Now where do i spend the money on a cx box? Quote Share this post Link to post Share on other sites horny955 0 #23 April 29, 2009 Quote I returned the box to Tonfly, Giovanni agreed that the quality was not good and refunded my money straight away, so i cant fault the service just the manufacturing. Now where do i spend the money on a cx box? Meant to say im still after a cx7 box Quote Share this post Link to post Share on other sites Join the conversation You can post now and register later. If you have an account, sign in now to post with your account. Note: Your post will require moderator approval before it will be visible. Reply to this topic... × Pasted as rich text. Paste as plain text instead Only 75 emoji are allowed. × Your link has been automatically embedded. Display as a link instead × Your previous content has been restored. Clear editor × You cannot paste images directly. Upload or insert images from URL. Insert image from URL × Desktop Tablet Phone Submit Reply 0
dragon2 2 #11 April 22, 2009 Looks like you put in way too much padding to me, the box should be able to close . I haven't done mine yet but for my porevious box I only needed 3 pieces of padding so I expect about the same here. ciel bleu, Saskia Quote Share this post Link to post Share on other sites
skydog.paul 0 #12 April 22, 2009 I have a CX100 box from 2k composites and it is spot on. There are no mods to do and the camera fits perfectly the finish is superb inside and out and it comes with a thumb screw and all the fitting you will need. The price is about the same as Tonfly. Quote Share this post Link to post Share on other sites
dragon2 2 #13 April 25, 2009 Just put my tonfly Cx105 box on my helmet, I only needed 3 pieces of foam and voila. See pics. Did 3 jumps with it so far, works like a charm. Don't see why you put half the sheet in ciel bleu, Saskia Quote Share this post Link to post Share on other sites
dragon2 2 #14 April 25, 2009 Oops see my previous post, replied to the wrong person. ciel bleu, Saskia Quote Share this post Link to post Share on other sites
Cyrus79 0 #15 April 26, 2009 So I'm assuming you have a screw going through the top of your helmet+box and into the camera? Using a screw for side mount I can see, but for top mount, I would rather go with a quick release... Quote Share this post Link to post Share on other sites
dragon2 2 #16 April 26, 2009 I drop the camera in sans screw, I have a manfrotto quickrelease. ciel bleu, Saskia Quote Share this post Link to post Share on other sites
Cyrus79 0 #17 April 26, 2009 I can't see how you have no movement inside the box, without foam on the LCD panel side, there has to be at least 1 cm of play...what is stopping your camera from moving to that side? Quote Share this post Link to post Share on other sites
dragon2 2 #18 April 26, 2009 I left the strap on. It really isn't moving, did 10 tandemvids with it this weekend, all fine. ciel bleu, Saskia Quote Share this post Link to post Share on other sites
Kusi 0 #19 April 27, 2009 @dragon2: how long did you wait for your camera-box?? Because I ordered also this box from tonfly at March 30..... until now nothing heard :( Quote Share this post Link to post Share on other sites
dragon2 2 #20 April 27, 2009 I ordered it before they even had a CX105 to model the box after, march 5 I first asked about it, march 6 my order was confirmed for CX105 box and HC5 box both in a custom color of purple. Got both half April, not bad since the box had yet to be designed and we had to email a few times about the custom color and the shipping so all in all, pretty fast. Me happy ciel bleu, Saskia Quote Share this post Link to post Share on other sites
horny955 0 #21 April 27, 2009 Looked at my paypal account today and tonfly have refunded me, but they haven't made any contact to explain the workmanship of this product, which I thought they would as I may have wanted it replaced. I have now got a 2K composites cx105 box the quality is spot on, there is no having to make the camera fit with lumps of foam. It comes with a thumb screw and every thing needed to fit the box to the helmet. Thanks 2KC Quote Share this post Link to post Share on other sites
horny955 0 #22 April 28, 2009 I returned the box to Tonfly, Giovanni agreed that the quality was not good and refunded my money straight away, so i cant fault the service just the manufacturing. Now where do i spend the money on a cx box? Quote Share this post Link to post Share on other sites
horny955 0 #23 April 29, 2009 Quote I returned the box to Tonfly, Giovanni agreed that the quality was not good and refunded my money straight away, so i cant fault the service just the manufacturing. Now where do i spend the money on a cx box? Meant to say im still after a cx7 box Quote Share this post Link to post Share on other sites
