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horny955

Tonfly cx7 box

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Picked up my new CX7 box from Tonfly.

Well what can I say I'm shocked.... The finish and the build quality of this product was terrible, when all I hear on this forum is good thing about Tonfly.. Where did I go wrong???

It took around 6 weeks to arrive and I wish I could say it was worth the wait, but it wasn't..

Attached are some pictures which I have taken to show you what I received today. There is a crack around the hinge rivet hole, all the edges are very rough and the lid is a really bad fit. The list goes on....

Did I get a bad batch???? Your feedback would be good as I've just spent £100 on this box..!

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I'd let Gio know ASAP, I'm sure he'd be unhappy if he saw that too.
Tonfly has excellent customer service in my experience. They even followed up with a friend to be sure he got his helmet on time, they'd shipped it to a DZ that he was heading to.

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I'd let Gio know ASAP, I'm sure he'd be unhappy if he saw that too.
Tonfly has excellent customer service in my experience. They even followed up with a friend to be sure he got his helmet on time, they'd shipped it to a DZ that he was heading to.



I can second this.

I have a CX7 Box too, and I have no issues with it. Took a while to arrive (~ 3 months!) but that is because it was when they very first came out.

Giovanni rang me personally from the other side of the continent to check all was well. He e-mailed me images of my helmet whilst it was in production, and gave me advice for mounting a stills mount only a few weeks ago - even photoshopped the hole placements on to a photo of my helmet for me!

Great bloke, great company.

I wouldn't worry, they'll take care of you!

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I had the same experience as Spot with Tonfly's service. From what I can tell, Giovanni spends a lot of time making sure that they generate a quality product - I suspect if you talk with him he'll make it right...
Skwrl Productions - Wingsuit Photography

Northeast Bird School - Chief Logistics Guy and Video Dork

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Hello All.

Helmets are great from Tonfly.

But the camera boxes SUCK Bought a box for PC330 and a box HC5 neither of the boxes fit. the PC 330 box works if you add a wooden base plate and than the camera sits tight but not perfect. HC5 box is totally useless its made for HC3. I talked to Giovani and he did not have much to say. Did not offer to refund the money basically he did not care.

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I too am having issues with Tonfly. I ordered 2 CX-100 enclosures. The box seems too flimsy, and doesn't close properly after applying the provided foam padding. If I remove enough padding so it closes properly, the camera easily shakes inside the box...in fact, I find it moves around when all the padding is in...might be due to the larger Raynox lens[:/]
Regardless, I have since sent two emails to Giovanni without any reply.
Here's a couple of photos I sent in my emails...maybe there's a better way to make it fit?? ...note the paint chips, this is a brand new box!

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I ordered it before they even had a CX105 to model the box after, march 5 I first asked about it, march 6 my order was confirmed for CX105 box and HC5 box both in a custom color of purple. Got both half April, not bad since the box had yet to be designed and we had to email a few times about the custom color and the shipping so all in all, pretty fast. Me happy :)

ciel bleu,
Saskia

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Looked at my paypal account today and tonfly have refunded me, but they haven't made any contact to explain the workmanship of this product, which I thought they would as I may have wanted it replaced.

I have now got a 2K composites cx105 box the quality is spot on, there is no having to make the camera fit with lumps of foam.

It comes with a thumb screw and every thing needed to fit the box to the helmet.

Thanks 2KC

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I returned the box to Tonfly, Giovanni agreed that the quality was not good and refunded my money straight away, so i cant fault the service just the manufacturing. Now where do i spend the money on a cx box?


Meant to say im still after a cx7 box:$

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