mailin 0 #1 November 3, 2007 I just got a killer deal on a Canon Rebel XTi... Only what was shipped to me was the Canon Kiss Digital X, the Japanese version of the same camera... I made a bad mistake of not researching the retailer (dbuys.com) prior to my purchase, I went off price alone and got a good deal, so I thought. I'm worried about warranty repairs. Since its the japanese version I'm not sure if I would have to ship it to japan and pay an outrageous amount of money. I could fight with the retailer to return it but I just found out their return policy has a 15% restocking fee Anyone have experience with a situation like this? Jen PS. No, its not a jump camera, just looking for advice from people who have camera experience... Thanks all! :)Arianna Frances Quote Share this post Link to post Share on other sites
mailin 0 #2 November 3, 2007 I just got off the phone with Canon USA and although my camera is the japanese version since it was purchased in the US and I have a receipt stating so he has never heard of warranty repairs not be done... ... but they reserve the right to refuse it. The customer service rep I spoke with said he's been there 7 years and has never heard of someone being turned away. Just an FYI for anyone who may run into this issue. I'm off to play! Arianna Frances Quote Share this post Link to post Share on other sites
PhreeZone 15 #3 November 3, 2007 Call Dbuys. A while ago they used to be a really good company, I'd be somewhat surprized if they don't help you out.Yesterday is history And tomorrow is a mystery Parachutemanuals.com Quote Share this post Link to post Share on other sites
velocityphoto 0 #4 November 3, 2007 Buy your equipment from a reputable dealer like adorama camera or b & h and you won't have those problems.It is well worth it in the long run trust me! :) A friend will bail you out of jail , a REAL friend will be sitting next to you in the cell slapping your hand saying "DUDE THAT WAS AWSUM " ................ Quote Share this post Link to post Share on other sites
Laszloimage 0 #5 November 3, 2007 ...but look at the bright side of it. You got an awesome deal, and most likely the camera won't break for a long long time. By the time you would need to repair it you'll going to update anyway (hopefully). I bit the crap out of my XT, and it still works without any problem. -Laszlo- Quote Share this post Link to post Share on other sites
mailin 0 #6 November 3, 2007 Thats what I'm banking on actually. The XTi (or Digital X in this case) is still an entry level dSLR. I bought this camera specifically for pet photography - I've got a bit of a knack for it and the previous SLR (non-digital) that I had was fabulous but the cost of development and lag time was higher than just going digital when I had to upgrade. The ease of adjusting ISO and WB is great and this morning I had a great session with two cats who were less than enthusiastic participants and it actually turned out so much better than expected. I tried calling dbuys when I got home yesterday and they didn't answer despite it being within hours... actually I've called 4 times and only once did they answer and that was because I got the CS managers number from another source. He then spent the next 4 minutes trying to sell me everything from an extra batter to bags (both of which I purchased somewhere else). Shipping was fast though - but I'm only in RI and they're in NYC. I don't buy equipment often so I do alot of shopping around and I learned from this one... Thanks for the help!Arianna Frances Quote Share this post Link to post Share on other sites
milhouse 0 #7 November 6, 2007 I have ordered from them before and got USA manufactured items. I think ownership has changed as I too bought the same camera and returned in yesterday. Amazon and B and H have USA camera for 20 bucks more then I paid. If you paid with a CC contact the CC Company and contest the restocking fee as the website states "shop with confidence all items covered by a full USA manufactured warranty. This is false advertising and gives you the right to contest the charges. The warranty card attached is covered by dbuys and not Canon. The guys I spoke to at canon said no repairs would be covered as it was a grey market item. They would fix it but all expenses would need to be covered by me. When I got a hold of someone at dbuys I explained the error to the CS guy who gave me a RMA number with in minutes. Was on hold for roughly 10 minutes waiting for someone to pick up and called at 10:00. He did offer me a free 3 year warranty to keep the camera but I just told him no thanks. Hope this helps…. Quote Share this post Link to post Share on other sites
