skybytch 259 #1 October 15, 2009 Yeah, how rare is that title on these forums? I got my new membership card in the mail today. It was lacking a rating - the coach rating wasn't there but the AFFI was. Expecting to "talk" to a machine for at least a few minutes, I got real comfy before I called them. To my amazement, a real live human being answered the phone. Even better, she fixed the problem and a new, corrected card will be coming to me soon. All in less than two minutes on the phone. Whoa. I'm impressed. Quote Share this post Link to post Share on other sites
azureriders 0 #2 October 15, 2009 ok, I know the USPA is not perfect in many ways, but you just described my experience each and every time I have ever called them, and it has been a few calls with multitple topics. Quote Share this post Link to post Share on other sites
captain1976 0 #3 October 16, 2009 Wish the FAA was the same way. When my Pilot & Rigger licenses were re-issued in 2004, they left out my seat rating on the Rigger and my Instrument and type ratings on the pilot. Made a few calls but just got some dummies (typical of our government) and they still haven't got it right. I still have the old certificates so the hell with em.You live more in the few minutes of skydiving than many people live in their lifetime Quote Share this post Link to post Share on other sites
jtval 0 #4 October 16, 2009 Quoteok, I know the USPA is not perfect in many ways, but you just described my experience each and every time I have ever called them, and it has been a few calls with multitple topics. I gotta agree with you. Especially now with the new job I can tell you that they are a very good org when it comes to customer service.My photos My Videos Quote Share this post Link to post Share on other sites
robskydiv 0 #5 October 16, 2009 Good for you Lisa and for them and for us all. I think that now that they are on facebook, their feet are closer to the fire. Quote Share this post Link to post Share on other sites
skybytch 259 #6 October 16, 2009 Quote Wish the FAA was the same way. Me too. My rigger's ticket says I'm male. Had it for 16 years now. Too afraid they'll screw it up even further if I try to get it fixed. Quote Share this post Link to post Share on other sites
JohnDeere 0 #7 October 16, 2009 Quote ok, I know the USPA is not perfect in many ways, but you just described my experience each and every time I have ever called them, and it has been a few calls with multitple topics. +1 They have always handled any issue i have had in just a few min. They are great up thereNothing opens like a Deere! You ignorant fool! Checks are for workers! Quote Share this post Link to post Share on other sites
