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SLSKV

Parasport's fraud

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This post is a warning for the skydivers choosing an altimeter.

In 2019, I bought an AltiX altimeter (https://www.parasport.it/en/electronic-altimeters/88--1773-altix-digital-altimeter.html#/36-mount-wrist_band_black_grey). Later I discovered -it showed a height of 40-80 meters lower than other altimeters. I sent it to the manufacturer for repair through the dealer I bought it from. Repair took 2.5 months. My AltiX returned from repair with a new firmware and a new serial number and an old, already discharged battery. However, after receiving the altimeter from repair, the problem was not resolved.

I again sent the altimeter to the manufacturer with a request to refund for low-quality goods... The manufacturer agreed. However, after receiving the altimeter, he changed his mind by saying, "The unit has been visibly damaged from the client, the soldering are not the original ones as well the battery has been changed even if the unit has 4 jumps only." Naturally, I did not solder, only replaced the battery. After repair the altimeter has already come with the soldering that the manufacturer referred to as made by me (there are photos on the day of receipt).

That is, the manufacturer, under a false pretext, left me without money and an altimeter.

 

1. This is photo on the day of receipt from repair:

 01.jpg.5037756f19e889e030d13ff88ffb2fe3.jpg

2. This is photo from manufacturer

 02.thumb.jpeg.d1cdffff2fd830c418553c0c50a5f3d5.jpeg

3. This is a photo from the manufacturer "as it should be"

image0.jpeg.1a2e08def7b700ddeccd6b98a11c0396.jpeg

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You can submit a review in the gear section of this site. Those reviews can be critical to others as they consider if buying a new product is wise.  My memory of the Neoxs altimeter was a lot of complaints about poor quality and lousy customer service, so getting the word out about it is at least being helpful to others.

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The company said: "The unit has been visibly damaged from the client, the soldering are not the original ones as well the battery has been changed even if the unit has 4 jumps only."

It is as if someone at Parasport doesn't realize that unit was ever sent in for repair by their own folks.... when clearly they should have some history from its serial numbers and see that it is a problem unit.  Do they have a poor database detailing their products shipped? Or tracking of customer issues? Especially with them having changed the serial number? Or is it a dumb employee who didn't use the databases correctly?

Hanlon's razor: " Never attribute to malice that which can be adequately explained by stupidity"

So is their decision final or is there still a chance to explain to them how they messed up?

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Quote

So is their decision final or is there still a chance to explain to them how they messed up?

Hard to tell. After the dealer sent them my photos, the manufacturer simply stopped answering the dealer with questions on this topic.

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(edited)

Not to beat you up, but this is a sport where I buy the upper end merch, rather than the lowest bidder... You get what you pay for. 

Lessons learned, thanks for sharing. We will do the same. 

 

ALSO, I bought a new analog alti from them as a noob, it worked for two years before the needle fell off! 

Edited by timski
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On 2/25/2020 at 12:25 AM, timski said:

Not to beat you up, but this is a sport where I buy the upper end merch, rather than the lowest bidder... You get what you pay for. 

Lessons learned, thanks for sharing. We will do the same. 

 

ALSO, I bought a new analog alti from them as a noob, it worked for two years before the needle fell off! 

Something to be said for that. I bought an altimaster-2 when I started jumping in 1975. I’m still using it.

Wendy P. 

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