gowlerk 1,903 #1 Posted February 21, 2019 I have a customer who sent her Vigil into Vigil America in DeLand for PSB-02-2018 and a battery change. They received it Jan 2/2019. As of today, Feb. 21/2019 they are telling her it is in Belgium, they can't give her a return date, and they can't do anything about it because they are very busy with the PSB and 10 year units needing batteries. Can you say poor planning? They had to know that thousands of units were coming up on 10 years. She needs the unit for an event and is quite unhappy. Anyone out there who is waiting till the season gets closer before they send one in better think again. Is anyone else out there experiencing this problem? Quote Share this post Link to post Share on other sites
Westerly 61 #2 February 21, 2019 Just another reason why I bought a MARS unit. 15 years zero maintenance or other BS. Just jump. Quote Share this post Link to post Share on other sites
pchapman 261 #3 February 22, 2019 2 hours ago, Westerly said: 15 years zero maintenance or other BS. Just jump. Sounds like a Cypres. ;-) (A new one, that is.) Quote Share this post Link to post Share on other sites
skypilotA1 67 #4 February 23, 2019 I have been in contact with VIGIL. Apparently, this is their busiest time. They are aware of delays in unit turnaround. They are estimating 3-4 weeks turnaround times. One should get an email as soon as the unit is received. If no initial email is received, or no contact is made in 3-4 weeks, they suggest contacting them directly, during business hours. They promised to personally contact the owner if a problem developed. They responded to me personally within 24 hours. They seemed genuinely willing to help. Their contact info is: Vigil America Deland FL www.Vigil.aero 386-736-8464 Paul Gholson Quote Share this post Link to post Share on other sites
mxk 1 #5 February 24, 2019 Anyone know if US-based Vigils are still being sent over to Belgium for maintenance? I was told back in April 2017 that they will soon do all maintenance in Florida. Quote Share this post Link to post Share on other sites
skypilotA1 67 #6 February 24, 2019 In reply to mxk, I was told "almost" all US-based Vigils are repaired and serviced in Florida. Very few were sent over to Belgium. Quote Share this post Link to post Share on other sites
paratekk 0 #7 February 25, 2019 I live in Washington state and I sent it back to Florida for the service bulletin and it was shipped to Belgium for the service. Took about 60 days from when I sent it in till returned. Quote Share this post Link to post Share on other sites
gowlerk 1,903 #8 March 5, 2019 Just to update the original post. ... my customer received her Vigil today. Vigil America expedited the shipping and took care of her. She is happy. It ended up being about 8.5 weeks. Quote Share this post Link to post Share on other sites
massis 2 #9 March 7, 2019 I dropped mine off at Vigil Belgium (I live 15 minutes away) on Feb 1st for it's 10y service. Was told it would take "a few weeks" (instead of the ~8days mentioned on the RMA documentation) because they were so busy. Haven't heard anything yet... I hope to hear something in the next week or 2 since my new rig will be here soon. Quote Share this post Link to post Share on other sites
Unstable 8 #10 March 7, 2019 Man What is the deal? I sent one off about 2 weeks ago - batteries, Cuatro update + new head. They received it Thursday, and on Monday it was back on its way to me. Maybe I'm lucky. Quote Share this post Link to post Share on other sites
