Chroma not working

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So I bought a brand new Chroma a couple months ago before Elemental went under. When I put batteries in it, the red light flashes indicating that its powered up. But whenever I stick it in my audible port on my helmet and go on a skydive, i get nothing. The damn thing just doesnt light up. Anyone got any suggestions on what to do? Returning it probably no longer an option since the company is now defunct.

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