L&B service through SSK

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So as far back as I can remember, when an L&B product has an issue, you send it back, and get a replacement. This is what made them such a good company with top notch customer service.

A friend of mine recently tried to get his audibles repaired, and was notified that SSK industries now handles L&B service in America, which charge $99 per unit being repaired

Can anyone confirm this is true? Would be quite a disappointment after years of such fantastic service.

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