Napalm_C 0 #1 October 9, 2013 Following the events of the past week I felt compelled to give two thumbs WAY up to Aerodyne. I received my new rig (actually my first ever rig) just over a week ago. This was a complete Aerodyne setup: Icon Pro neXgen I4 with a Pilot zpX main and smart reserve. Unfortunately after just a couple of jumps there was some unacceptable wear on the deployment bag. The point of this post is not to hash out what the issue was but to point out the unbelievable response from Aerodyne. I mailed them on Monday with pictures of the damage, by Tuesday they had manufactured another D-Bag for me and by the next Monday I had it in my hands half-way round the world along with a few goodies (tshirts, caps, stickers & pull-up cords). I've heard from a few people that they wouldn't choose Aerodyne because of bad aftersales service but my experience has left me extremely satisfied. It's important to get the good stories out along with the bad. A big thank you to J and Debbie for getting all this sorted out so quickly. You guys rock! Quote Share this post Link to post Share on other sites
shropshire 0 #2 October 9, 2013 (.)Y(.) Chivalry is not dead; it only sleeps for want of work to do. - Jerome K Jerome Quote Share this post Link to post Share on other sites
theonlyski 3 #3 October 9, 2013 Always good to hear things like that! You wouldn't by chance share the pictures of the damage (us riggers get a kick out of things like this and it's nice to look out for)?"I may be a dirty pirate hooker...but I'm not about to go stand on the corner." iluvtofly DPH -7, TDS 578, Muff 5153, SCR 14890 I'm an asshole, and I approve this message Quote Share this post Link to post Share on other sites
MrOneNut 0 #4 October 9, 2013 Napalm, I am awaiting the delivery of my NexGen at the end of this month with a Pilot main also. Since there are no real reviews of this rig, what do you think? I chose this rig sight unseen on recommendations only from folks I really trust. How do you like it? Hope they fix my d-bag before I get it. Ian Quote Share this post Link to post Share on other sites
DivingWombat 0 #5 October 9, 2013 Generally speaking, they have a very qualified, nice and friendly support. Was a bit a pain in the ass because 2 times my mails ended up in the spam folder. On the negative side, I requested a demo canopy and did not receive an answer within over a month. I sent an email to rob fischer but did not receive an answer about the demo issue. Quote Share this post Link to post Share on other sites
TrickyMike 1 #6 October 9, 2013 FWIW I had Aerodyne resize a second hand Icon Pro that I bought over the summer (main lift web, leg straps and laterals). I had a great experience with them. It was done on budget, ahead of schedule and according to the measurements we agreed upon. Quote Share this post Link to post Share on other sites
Zlew 0 #7 October 9, 2013 I hear Sandy is over there now...She has a long history of being one of the very best in the business. Not sure if that is who you are working with (or what her specific role is there), but I wouldn't be surprised at all. Quote Share this post Link to post Share on other sites
faulk04 0 #8 October 9, 2013 I've only had good experiences from Aerodyne's customer service as well from demo's to canopy repair. Quote Share this post Link to post Share on other sites
