ECVZZ 0 #1 June 12, 2003 So last night is the first night in several weeks I've been home from work at a decent hour. Been doing 11-12 hour days for the last few weeks. Lay down on the couch about 6:30ish to take a short nap, and had been sleeping about an hour when the cell rang. In my dazed state, it had rolled to voicemail by the time I figured out where it was. Checked the message, and it was an automated call from AT&T wireless (my provider...Damn, doesn't that sound like someone who you depend on just to exist? Funny how subtle terms like that can be). The recording left an 888 number that I should call "as soon as possible"...Turned out to be accounts receivable. "DAMN' I think. My bill is current, and I know my $200 dollar payment on the 23rd of May cleared, cause I just checked my bank account a few days ago. WTF now??? After 45 minutes on the phone reviewing my account with the At&T rep, he had no answer. So off he goes to consult a supervisor. When he came back, his response was: "Sometimes our automated system sends out these messages as a reminder that you need to get back on track with your payments". Excuse me????? Am I past due with a payment? "Well no, but we'd like you to make your payments sooner." he says. Have I ever been late with a payment, I ask? "Well, no." was the reply. At this point I'm getting pissed, and ask to speak to his supervisor. It was all I could do not to come un-fucking-hinged on this guy. "We don't have supervisors available sir, I can transfer you to a problem resolution specialist, if you'd like." Well, why don't you do that then junior. Miss snitty answers the phone with an "AHA! Another late payment!" sort of attitude, and while chewing my tongue off to keep from telling her (as my very southern Dad says) all about my ass, I calmly explain the situation, and ask her, "is my payment past due?" Well...no. It's due the 21st she answers. Then why have you just wasted 45 minutes of my time? Time which I should have no recollection of, because I was sleeping! "Is there anything else I can assist you with sir".... That was her reply. Now, if the movie "Scanners" wasn't science fiction, her head would've exploded as if on cue. Me, on the other hand...I looked like one of the "Scanners". Arteries popping out on my temples, my eyes turning white, everything short of a nosebleed (but...not by much!). I'd like to speak to your supervisor I say (my voice cracking like a pubescent teen, from the anger). I have a supervisor on the floor sir, but she is availible only to employees...not for customers. Okay. fine, I reply. Not a problem. I'll call Nextel. I'll bet they have someone who'll talk to me. The last thing the bitch heard was the receiver slamming down in her ear. I've spent over $2,000 with AT&T wireless since Dec. of 02. That's right...Over 2k. Why the fuck would they harass me over a $173 payment that's not even past due? Because they can, that's why, and there's no one I can even voice my objection to! Well, know what? FEDEX has a nice new Nextel in route to me as I type this, and AT&T can just bite my ass!!! What ever happened to customer service? When a company gets so big that they can afford to say "fuck you!" to the average joe, then they obviously don't need my business anymore! The days of individual customer service and satisfaction are gone and nobody gives a rat's ass. When I leave, there'll be another customer to replace me...maybe from verizon, maybe from Nextel. Nobody cares though, because all these corporate assholes are the same. A tent on the dz is looking better and better. No bills, and no B/S. If you want to reach me, call the payphone outside manifest.... G. Jones "I've never been quarantined. But the more I look around, the more I think it might not be a bad idea." Quote Share this post Link to post Share on other sites
jumper596 0 #2 June 12, 2003 I've been planning to switch my cell from at&t to ??? When I do, I'll be sure and call them up and seriously waste a bunch of their time, then cancel my sevice. I'll do it just for fun, to screw with them. Hope it makes you feel a little better to know! Cool... Quote Share this post Link to post Share on other sites
ECVZZ 0 #3 June 12, 2003 Thanks, but I'd feel better if you sent them a pipe bomb. J/K...simply flushing a sponge down their toilet would do. G. Jones "I've never been quarantined. But the more I look around, the more I think it might not be a bad idea." Quote Share this post Link to post Share on other sites
LouDiamond 1 #4 June 12, 2003 I have AT&T and I've never gotten those calls in the 2 years I've been using them. I also seem to have way better coverage than most people do who use other providers. Maybe they just like harassing you"It's just skydiving..additional drama is not required" Some people dream about flying, I live my dream SKYMONKEY PUBLISHING Quote Share this post Link to post Share on other sites
Zenister 0 #5 June 12, 2003 if you have a good phone (AT&T seems to offer better average phones) Verizon kicks AT&T's ass..NTC, JRTC, Black Mountain NV.. i've consistantly gotten better coverage than the other engineers i work with.____________________________________ Those who fail to learn from the past are simply Doomed. Quote Share this post Link to post Share on other sites
skycat 0 #6 June 12, 2003 If you want coverage in the mountains of CO the only one to go with is AT&T, on the other hand if I ever get back in to cingular coverage I'm going back with them. They always treated me great even when I had those 2 months when I changed plans like 10 times. And thier nationwide plane was cheap compared to some of the other ones. (In houston)Fly it like you stole it! Quote Share this post Link to post Share on other sites
Gawain 0 #7 June 12, 2003 AT&T used to do that to me too, even with Credit Card billing and I billed similar to you in monthly charges. Verizon Wireless is far superior in customer care (and I am not saying that because I work for their parent company). Cooler phones and far superior coverage too. So I try and I scream and I beg and I sigh Just to prove I'm alive, and it's alright 'Cause tonight there's a way I'll make light of my treacherous life Make light! Quote Share this post Link to post Share on other sites
skydiverbrian 0 #8 June 12, 2003 Well that'll teach you to call back unknown phone numbers left in voice mails by unknown persons. In a world full of people, only some want to fly... isn't that crazy! --Seal Quote Share this post Link to post Share on other sites
blondeflyer7 0 #9 June 12, 2003 QuoteThe days of individual customer service and satisfaction are gone and nobody gives a rat's ass. When I leave, there'll be another customer to replace me...maybe from verizon, maybe from Nextel. Nobody cares though, because all these corporate assholes are the same. hehe...customer service calls....or even customer service...I hate to tell you Greg no one in that line of work has no sympathy....well let me change that statement some do but very few.. I had a credit card said I didn't make them payments......ok yes I was blowing up like a blowfish but.....I simply said let me look into this I'll have your written receipts in the mail to you ...I told them YOU will not ruin the credit I have worked hard at..there was silence at the other end...hehehe got him thinking...then I hung the phone up. Greg when you get woke up by someone of that nature..ask them "Is this a life or death situation"...Then they say "well no sir". Then say I was sleeping will you please call me back.....hahahhaa......that would have been great...of course I'm shy....just giving you a opinion of how to answer them...I would be to shy to do that....I just simply let it ring if its a unknown #.. Everyone needs to at least work with the public a year...(6 months may work)....the attitudes may change. Quote Share this post Link to post Share on other sites
