0
gt73

MATTER

Recommended Posts

some of you have ever bought from matter clothing ???
http://www.matterclothing.com/store.htm

Some time ago I bought a suit .
9 weeks have passed since then , I can not talk to anyone.
nobody answers email .
answering the phone only.
but this is a serious company?

Share this post


Link to post
Share on other sites
I'm sorry to say that I gad the exact same problem with Matter.. I ordered a suit in early May, estimated delivery time 6 weeks. After a while Matter stopped answering my emails. This was around estimated delivery time and as weeks went by my suit didn't show up..

I tried calling, emailing ad mass, but it took a long time before they finally answered that the colours I ordered wasn't in stock. they would however provide me with a new suit free of charge, which would be produced and shipped within a week. This never happended, so now I was 2 suits short somewhat..

After about 4 1/2 months the first suit showed up. Everything ok, except the huuuuge delay. I insisted on the 2nd suit as to make up for the time waiting, and this finally showed up this week.

Two times Matter sent me the wrong tracking-number, as a statement of shipment. This wasn't hard to prove wrong however, as it didn't correspond with my emails and info given.

All in all I got 2 suits, but I would much prefered that the actually delivered the suit I ordered and PAYED for in early May.

I would not order from them again, mostly because of the shitty customer service and lack of transparancy and honesty towards me as a customer..

Alex.

Share this post


Link to post
Share on other sites
I had exactly the same experience when i bought my suit 2 years ago, they answered my first email and ignored the rest. but I got the suit after like 10-12 weeks.

I since bought a suit from sonic, way better in all ways, especially customer service..

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

0