gt73 0 #1 November 22, 2010 some of you have ever bought from matter clothing ??? http://www.matterclothing.com/store.htm Some time ago I bought a suit . 9 weeks have passed since then , I can not talk to anyone. nobody answers email . answering the phone only. but this is a serious company? Quote Share this post Link to post Share on other sites
piisfish 135 #2 November 22, 2010 Hi Gt73, my only experience with MAtter was when I bought directly locally from their shop in Empuriabrava. Where are you from ? Could you please fill-in your profile ?scissors beat paper, paper beat rock, rock beat wingsuit - KarlM Quote Share this post Link to post Share on other sites
gt73 0 #3 November 22, 2010 excuse. you're right. I do now Quote Share this post Link to post Share on other sites
axelandr 0 #4 November 22, 2010 I'm sorry to say that I gad the exact same problem with Matter.. I ordered a suit in early May, estimated delivery time 6 weeks. After a while Matter stopped answering my emails. This was around estimated delivery time and as weeks went by my suit didn't show up.. I tried calling, emailing ad mass, but it took a long time before they finally answered that the colours I ordered wasn't in stock. they would however provide me with a new suit free of charge, which would be produced and shipped within a week. This never happended, so now I was 2 suits short somewhat.. After about 4 1/2 months the first suit showed up. Everything ok, except the huuuuge delay. I insisted on the 2nd suit as to make up for the time waiting, and this finally showed up this week. Two times Matter sent me the wrong tracking-number, as a statement of shipment. This wasn't hard to prove wrong however, as it didn't correspond with my emails and info given. All in all I got 2 suits, but I would much prefered that the actually delivered the suit I ordered and PAYED for in early May. I would not order from them again, mostly because of the shitty customer service and lack of transparancy and honesty towards me as a customer.. Alex. Quote Share this post Link to post Share on other sites
Cueb 0 #5 November 22, 2010 I had exactly the same experience when i bought my suit 2 years ago, they answered my first email and ignored the rest. but I got the suit after like 10-12 weeks. I since bought a suit from sonic, way better in all ways, especially customer service.. Quote Share this post Link to post Share on other sites
gt73 0 #6 November 22, 2010 i have no words....... What do you advise me ?? today I called 5 times and no one has answered me. I'm a little more comfortable for the fact that each of you in the "END", however,have received the suits. Quote Share this post Link to post Share on other sites
axelandr 0 #7 November 23, 2010 keep emailing emaling emaling.. eventually say that you're gonna come to spain and pick up your suit and whatever else you feel entitled to as compensation.. alex. Quote Share this post Link to post Share on other sites
gt73 0 #8 November 24, 2010 Quote keep emailing emaling emaling.. eventually say that you're gonna come to spain and pick up your suit and whatever else you feel entitled to as compensation.. alex. yes this is a good idea! Quote Share this post Link to post Share on other sites