jsreznor 0 #1 September 15, 2010 A while ago I cracked the housing on my Altitrack. It was a little crack that got worse and worse until the crack went all the way through. On my ride to altitude halfway through the day, I realized that the clear faceplate had come off! I pushed the needle and it moved whereever I put it. The ride down was uneventful, and I recalibrated the needle under canopy by looking at the digital readout on the underside of the altitrack. So I sent an email asking to buy a replacement faceplate so I could fix it. They said to send the alti off to them and they'd fix it. Two weeks later (today), I get a brand new Altitrack! They even transferred all my jump data. Fantastic work guys! Quote Share this post Link to post Share on other sites
tylermx138 0 #2 September 17, 2010 I sent my Viso in for repair on Sept 2 and just got my replacement Viso2 in the mail today! No one can beat their service in my opinion! For being overseas and completing my whole transaction in just two weeks is awesome! Quote Share this post Link to post Share on other sites
faulknerwn 36 #3 September 18, 2010 L&B rocks. I was on a video jump in a 182 with a terrified student. I got so busy helping the student breathe and calm down (tandem) I forgot to attach my altimeter to my wrist. It went MIA.. I sent L&B a nice long poem explaining my stupidity, and Madz wrote me a nice poem back saying my new altimeter was in the mail. Is he single? He never answered me when I asked? :-) Quote Share this post Link to post Share on other sites
gilead1 0 #4 September 18, 2010 they replaced my broken VISO to a brand new VISO II - no charge!!!! L&B R the best!!! Quote Share this post Link to post Share on other sites
timmyfitz 0 #5 September 18, 2010 QuoteL&B rocks. I was on a video jump in a 182 with a terrified student. I got so busy helping the student breathe and calm down (tandem) I forgot to attach my altimeter to my wrist. It went MIA.. I sent L&B a nice long poem explaining my stupidity, and Madz wrote me a nice poem back saying my new altimeter was in the mail. To many people looking to get something for nothing. Knowing how good they are with their customer service it seems as though you wrote them in hopes of getting something for FREE instead of doing the right thing and buying a new one because you screwed up. Quote Share this post Link to post Share on other sites
