Contacting PD

[awagnon 0]

I've tried to email PD support twice with a reline question, but they never respond. I thought emailing would be less disruptive for them than calling since they could respond at their convenience. Anyway, the email address I've been using is "[email protected]". Is this the correct email address? Do they prefer phone calls?

Alton

"Luck favors the prepared."

[freakyrat 1]

I would give them a call. They are pretty nice people and will be happy to answere any of your questions. I've had a Stilleto re-lined and they called after they inspected the canopy and found out I had a frayed kill line inside the slider that I didn't even know about and fixed it. There service is top-notch.

[masterrig 1]

Call them! I've found PD to be very receptive and they go out of their way to help. They take good care of their customers.


Chuck

[Skydivesg 6]

Definitely give them a call. (386) 738-2224

And when you do let them know about the email.

They will want to know about it so they can address it.

You can't fix what you don't know.

Be the canopy pilot you want that other guy to be.

[ianmdrennan 2]

Call and ask for Donna Wagner, at the very least she'll put you in touch with the right person. I know Robin Miller used to handle the reline stuff, but she very recently moved to Europe (I believe).

Hope this helps,
Ian

Performance Designs Factory Team

[awagnon 0]

Someone from PD saw this email and I received a very nice call from support at PD. ( I regret I didn't get the name. ) All questions were answered.

Apparently they did answer my emails, though I never received them on this end and I don't have a spam filter. ( Believe me I get plenty of spam, so I don't know what happened to PD's replies. ) Anyway I sincerely appreciate their response and help.

Edit: I did find PD's emails in my trash folder. Either they were filtered or I accidentally trashed them before looking at them. Anyway, they were there and it was my screw-up for not seeing them. I apologize to PD and thank them for their excellent support.

Alton

"Luck favors the prepared."

[AggieDave 6]

Thank you for "manning up" and correcting what was previously stated. I have jumped many different canopies from many different manufactures and have owned canopies from different manufactures. Through all of this I keep coming back to PD due to a quality product and outstanding customer service. Even with there is a problem, they are typically quick to try to make it right to the best of their ability.

--"When I die, may I be surrounded by scattered chrome and burning gasoline."