STAG 0 #1 September 9, 2009 The top half of the display is still there, but the bottom half is blank. I can still read the altitude, but only the top half of the numbers. Happened last weekend in the middle of a jump. Anyone ever had this happen, or know any attempt fixes at the problem? Quote Share this post Link to post Share on other sites
LouDiamond 1 #2 September 9, 2009 QuoteThe top half of the display is still there, but the bottom half is blank. I can still read the altitude, but only the top half of the numbers. Happened last weekend in the middle of a jump. Anyone ever had this happen, or know any attempt fixes at the problem? Have you replaced the battery? If a battery replacement doesn't resolve the problem it might be damaged. Did you at some point bang or submit the device to an impact, specifically, the screen? In either case, I'd contact Alti-2 (jenn) and make them aware of your issue. I am confident that they will take care of you."It's just skydiving..additional drama is not required" Some people dream about flying, I live my dream SKYMONKEY PUBLISHING Quote Share this post Link to post Share on other sites
virgin-burner 1 #3 September 9, 2009 [email protected]“Some may never live, but the crazy never die.” -Hunter S. Thompson "No. Try not. Do... or do not. There is no try." -Yoda Quote Share this post Link to post Share on other sites
normiss 622 #4 September 9, 2009 What they said. Without a doubt! Quote Share this post Link to post Share on other sites
virgin-burner 1 #5 September 9, 2009 you better be a happy customer..“Some may never live, but the crazy never die.” -Hunter S. Thompson "No. Try not. Do... or do not. There is no try." -Yoda Quote Share this post Link to post Share on other sites
normiss 622 #6 September 9, 2009 It appears that I will be. I loved my Neptune for the longest! Always kept her fed with fresh batteries, updated firmware....but she decided to not work for me. After "bitching" about a 7 YEAR OLD ELECTRONIC DEVICE in the threads here....Alti2 reached out to me. E-mailed and called me to offer a repair / replacement. I shipped it to them last week and it sounds like I'm getting a replacement. I honestly never even considered that a company would provide that level of support on such an old device. WOW. Quote Share this post Link to post Share on other sites
normiss 622 #7 October 12, 2009 I am a damn happy customer. I received a brand new Neptune today! ALTI-2 ROCKS!!! Quote Share this post Link to post Share on other sites
NiteQwill 0 #8 October 12, 2009 Sweet! Yea, they're customer service rocks! On one last dive, we funneled and someone in our group lost their Neptune after crashing into a few bodies (which at the time I didn't know, went flying past my face). He explained to Alti that the mount broke, they happily sent him a new one with a new mount AND armor casing for free. THAT'S CUSTOMER SERVICE."Fail, fail again. Fail better." -Samuel Beckett Quote Share this post Link to post Share on other sites
virgin-burner 1 #9 October 14, 2009 nice! now go and buy an N3! “Some may never live, but the crazy never die.” -Hunter S. Thompson "No. Try not. Do... or do not. There is no try." -Yoda Quote Share this post Link to post Share on other sites
normiss 622 #10 October 14, 2009 Sneaky bugger! People are worried about you in BF. You wind the ladies up then leave 'em hanging! Quote Share this post Link to post Share on other sites
idn 0 #11 October 18, 2009 This happened to me too. I always have the Neptune in an Armor2. The device is about 1,5 years old. The top half doesn't display anything. As far as I know it didn't take any impact. I replaced the battery but this didn't change anything. On the screen it seems to have 3 scratches on the screen on the inside (the outside of the screen is not damaged). Will contact alti-2 about it and see what they can do. Quote Share this post Link to post Share on other sites
virgin-burner 1 #12 October 19, 2009 [email protected] she'll take care of your needs..“Some may never live, but the crazy never die.” -Hunter S. Thompson "No. Try not. Do... or do not. There is no try." -Yoda Quote Share this post Link to post Share on other sites
