lguard8 0 #1 September 27, 2007 I Just wanted to give a company credit when it belongs to them. I have always had great customer service from Alti-2 and have recently had another great experience. I purchased a neptune about 4 years ago and within a month it had a problem with a pressure sensor which they promptly replaced free of charge. Shortly after this I purchased a second one for my girlfriend and now recently we were both having problems with it locking up and resetting in the middle of a jump and not working. I used their RMA process and sent it back and 2 days later Luann from Alti-2 called me back and said she would be sending me 2 new neptunes free of charge. While I believe this was the right thing to do, not all companies take responsibility for things like this and provide the excellent customer service that I have come to expect and appreciate from Alti-2. Thank you Alti-2!www.lukeevens.com http://beachbodycoach.com/lguard8 Quote Share this post Link to post Share on other sites
MarkM 0 #2 September 27, 2007 Pretty much the same experience as you. One of my neptunes was dead after 3 years of use and so was my roommate's. He went over and they replaced both free of charge. Quote Share this post Link to post Share on other sites
vid666 0 #3 September 27, 2007 Alti-s service rocks, I third that. Same story - messed up Neptunes got replaced by new ones. And it was fast and painless. A+ Quote Share this post Link to post Share on other sites
berchtoldaj 0 #4 September 27, 2007 Ditto for me, over the last 4 years that i've been jumping them Ive had to send 2 back. they were painlessly replaced with new ones. I wear 2 at a time for competition swooping. Hint: make sure you register it online!************ Watch out for planters. Quote Share this post Link to post Share on other sites
