simplyputsi 0 #26 October 16, 2007 I would swear your picture is my Optima. My crack looks identical to that. I did get a response back from them, 2 actually. I'll be sending mine off to them in a month or so. I need it for some events. They said no problem.Skymama's #2 stalker - Quote Share this post Link to post Share on other sites
g_fun 0 #27 November 5, 2007 I wanted to give an update on my Optima situation. I just received a brand new Optima from L & B to replace the cracked one I sent them...AT NO CHARGE! These guys are awesome. As I wrote earlier, this was my first time dealing with their customer service, and they have surpassed all my expectations; Excellent product, excellent company! I will definitely remain a loyal customer.How can I be so thirsty when I drank so much last night? Quote Share this post Link to post Share on other sites
joblades 0 #28 November 6, 2007 On the same note, I emailed Steffen from L&B because my Jump-Track database was now working properly and I wanted some SQL things done to it, he asked me to zip and email him the file and I had it back fixed and good to go within 24 hrs. Superb service indeed~Freedom is never free Quote Share this post Link to post Share on other sites
wrespess 0 #29 November 10, 2007 same thing happened to mine too. They replaced it free of charge. Quote Share this post Link to post Share on other sites
docjohn 0 #30 November 11, 2007 QuoteL&B simply has the best customer service anywhere I've experienced. Have had a couple products that have needed parts, repair, or replacement. In all cases, they've been immediate and super to deal with. I totally agree. I sent them my broken Pro Dytter less than 2 weeks ago. Returned fix, fast, and free of charge. L & B rocks! Doc http://www.manifestmaster.com/video Quote Share this post Link to post Share on other sites
headcase 0 #31 November 11, 2007 L & B are outstanding!!! Fast, friendly, and fair. Quote Share this post Link to post Share on other sites
