wildfan75 1 #1 January 4, 2007 I'm writing this heated, so I'll probably not be the eloquent in my writing... BUT DON'T EVER BUY A DELL!!!! Their customer service sucks more than all the Hoover vacuums in the world AND me when I'm drunk!! Here's my experience: 12/20/06 Call Dell to order my computer. Spent 25 minutes giving them all the information. I was told to hold for my order number. I hung up after holding for an additional 25 minutes. 12/20/06 Called back, said I was holding for my order number, and low and behold...nothing's in the system. Start order process over again, and the CSR tries to up sell me...again. Been through jack ass! So in still insisting on trying to up sell me, I ask to speak to a supervisor. After asking about four or five times, I'm finally transfered. 12/20/06 Supervisor takes my info and places my order and has my order number to me within 5 minutes. Not sure why the other jack asses that I talked to couldn't do that. I'm given an "estimated ship date" of 12/27/06. 12/27/06--Estimated ship date changes to 1/4/07. 1/3/07--Call to find out if my computer is actually going to ship on 1/4/07. The CSR couldn't tell me anything that I already could find out on the order status portion of their website. Total waste of time. 1/4/07--Check order status on website. The new "estimated ship date is now 1/11/07. I call and talk to a CSR ask what the problem is and try to inquire if it's actually going to ship on that date or is it going to be an issue again. She was absolutely no help. I asked if they could ship me a computer to use until mine ships. She said they can not do that. I asked to speak to a supervisor...about six times...and was told no. On the final time that I asked, she said one was not available but she could take a message and have one call me back within 36 hours. I hung up, and proceeded to write an email to Dell explaining all this and asking them to give me a reason to be a Dell customer, because all they've done is give me reasons not to be. Holy fucking shit...Dell literally has no customer service. I know I can easily cancel the order, but it's a really good deal with good financing, but I'm about to the end of my rope. My computer at home is fried and I really need to get something. So I'm letting everyone know....don't ever by a Dell. They don't want your business and they will treat you like crap. All I want is my fucking computer (or a computer to use until mine comes)! Not really all that hard Dell! So, don't ever by a Dell!!!! I'm done know...I'm going for a smoke! Quote Share this post Link to post Share on other sites
normiss 620 #2 January 4, 2007 Merry Christmas! tough time of the year AND month to order ANYTHING from anyone. Sorry you had this experience....you'll be happy when you get the new pc. Continue to complain, they'll bump you something I'm sure. Quote Share this post Link to post Share on other sites
Mostly_Harmless 0 #3 January 4, 2007 Should have posted on DZ.com first about buying a Dell, could have saved yourself from all this headache and your money from being wasted. There are reasons why Dells are so cheap and it doesn't only have to do with there poor customer service. I would cancel your order and spend the extra cash for a better quality machine._________________________________________ www.myspace.com/termvelocity Quote Share this post Link to post Share on other sites
CSpenceFLY 1 #4 January 4, 2007 We have ordered two with no problems.Both showed up sooner then they said.Sorry you are having such a hard time.As someone else said bad time to order but they should not tell you they are going to ship if they can't. Quote Share this post Link to post Share on other sites
WatchYourStep 0 #5 January 4, 2007 I'm sorry you had that experience. My experience with Dell was wonderful, but let's not fret over the small stuff. The real question is...where do you go to get drunk? "You start off your skydiving career with a bag full of luck and an empty bag of experience. The trick is to fill the bag of experience up before your bag of luck runs out." Quote Share this post Link to post Share on other sites
bloody_trauma 2 #6 January 4, 2007 me and a friend ordered a dell while we were in iraq and didnt have one problem, it actually got there pretty quickly, i'd be pissed too if the reps were of no help but reps are just there to sell computers. just have some patience, it will get to you, a few shipping problems shouldnt be the measure of why i shouldnt buy a dell. tell me it explodes when i touch it and i might not buy one, but i like things that explode.Fly it like you stole it Quote Share this post Link to post Share on other sites
kallend 1,621 #7 January 4, 2007 I've got 3 Dell laptops and 3 Dell desktops. I haven't had any problems that were due to hardware. (Can't say the same about software). My GF's daughter spilled coffee in her laptop's keyboard and it hasn't been quite the same since, but I don't think that was Dell's fault.... The only sure way to survive a canopy collision is not to have one. Quote Share this post Link to post Share on other sites
meltdown 0 #8 January 4, 2007 The real question is...where do you go to get drunk? _______________________________________________ Well? Quote Share this post Link to post Share on other sites
Kris 0 #9 January 4, 2007 My Dell laptop rocks the hizzouse. I had a small problem with the onboard sound. I used their online webchat support and 5 mins later I had a service confirmation # and the guy was out the next day to replace the board.Sky, Muff Bro, Rodriguez Bro, and Bastion of Purity and Innocence!™ Quote Share this post Link to post Share on other sites
skinnyshrek 0 #10 January 4, 2007 swo what desktop should one buy? I am in the market right now only need one for the internet and maybe editing videos thats it don't need on with everything on it. Just something fast and pretty standard would do want to pay around 6-7oohttp://www.skydivethefarm.com do you realize that when you critisize people you dont know over the internet, you become part of a growing society of twats? ARE YOU ONE OF THEM? Quote Share this post Link to post Share on other sites
lawrocket 3 #11 January 4, 2007 We only have Dell desktops at my office. Only one hardware problem - the fanbrokeandoverheated the chip. Two days later a tech installed a new fan and motherboard. I was extremely impressed with Dell. My wife is hotter than your wife. Quote Share this post Link to post Share on other sites
Unstable 8 #12 January 4, 2007 I made it easy on myself, skipped all that crap and just bought a Macbook. =========Shaun ========== Quote Share this post Link to post Share on other sites
Mostly_Harmless 0 #13 January 4, 2007 Quoteswo what desktop should one buy? I am in the market right now only need one for the internet and maybe editing videos thats it don't need on with everything on it. Just something fast and pretty standard would do want to pay around 6-7oo Do you need a monitor with it too or just a tower? Take a look at www.lenovo.com I was able to put together a tower with an AMD X2 processor, 1.5 PC-4200 DDR2 memory, 250gb drive, dvd/cd burner for around $780 (without the monitor). Or you could save a bunch of money and build it yourself. It's not very hard._________________________________________ www.myspace.com/termvelocity Quote Share this post Link to post Share on other sites
Thanatos340 1 #14 January 4, 2007 Skinny.. I will try to remember to bring you a new Desktop this weekend. Have 4 sitting the floor of my Basement right now that I really need to get rid of. As for Dell, Never had any problems. I buy all my small business computers from them (Usually at least 1 or 2 new Servers, 6 to 10 new Workstations and 3 to 5 new Laptops a year) They almost always get delivered a couple days before the date they tell me at the time I place the order. Quote Share this post Link to post Share on other sites
warpedskydiver 0 #15 January 4, 2007 QuoteThe real question is...where do you go to get drunk? Quote You are thinking just like me!!! Quote Share this post Link to post Share on other sites skinnyshrek 0 #16 January 4, 2007 no dont want to build one i also need a flat screen... The one i have now shakes like a shitting horsehttp://www.skydivethefarm.com do you realize that when you critisize people you dont know over the internet, you become part of a growing society of twats? ARE YOU ONE OF THEM? Quote Share this post Link to post Share on other sites Thanatos340 1 #17 January 4, 2007 QuoteOr you could save a bunch of money and build it yourself. It's not very hard. Skinny?? With a Scewdriver and a mobo.... Bad Idea. REAL bad idea. Quote Share this post Link to post Share on other sites jumpwally 0 #18 January 4, 2007 If they sucked so bad,how didthey get to be so big and successful? Every company out there is capable of having a lemon product and a lemon customer service event. Chaulk it up to a bad run,and start over. It sucks but so do a lot of things in life,its only a temp thingy....smile, be nice, enjoy life FB # - 1083 Quote Share this post Link to post Share on other sites warpedskydiver 0 #19 January 4, 2007 Should have immediately sprayed the KB with non chlorinated Brakleen. Quote Share this post Link to post Share on other sites skinnyshrek 0 #20 January 4, 2007 they are probably good desktops arent they knowing you. Awesome, only thing is the weather may be a factor this week-end we will see..Off to deland if no joy up therehttp://www.skydivethefarm.com do you realize that when you critisize people you dont know over the internet, you become part of a growing society of twats? ARE YOU ONE OF THEM? Quote Share this post Link to post Share on other sites BPO 0 #21 January 4, 2007 We ordered a laptop through the dell online shop. Arrived in two days, completely as ordered. Works great! YMMV :-) Quote Share this post Link to post Share on other sites PhreeZone 14 #22 January 4, 2007 You only save money if you pirate the software or use Linux usually.Yesterday is history And tomorrow is a mystery Parachutemanuals.com Quote Share this post Link to post Share on other sites wildfan75 1 #23 January 4, 2007 QuoteIf they sucked so bad,how didthey get to be so big and successful? Every company out there is capable of having a lemon product and a lemon customer service event. Chaulk it up to a bad run,and start over. It sucks but so do a lot of things in life,its only a temp thingy.... But it's not just one single lemon customer service event. It has been four phone conversations and one web chat of nothing but horrible customer service. I literally get the impression that they just don't give a fuck. If someone tells me that they want to cancel their order, by gawd damn, I'm going to do everything in my power to try and keep that and all future orders and business. They literally don't care. When I asked how to cancel my order, their response was "I can do that for you". Apparently cancelling my order is about the only thing they are capable of. And I get drunk wherever there is alcohol!! I'm easy like that Quote Share this post Link to post Share on other sites L.O. 0 #24 January 4, 2007 I know were she gets drunk...., and I like to go there as often as possible. I was there for NY last weekend. I don't know if Del could suck that much. MMMMMMMMHPDBs, I hate those guys. AFB, charter member. Quote Share this post Link to post Share on other sites jkm2500 0 #25 January 4, 2007 You should check out this site. This is where you can purchase Dell laptops for a greatly reduced price. There are three different catagories, refurb, damaged, and canceled orders. You can go through and find a laptop that was already built for someone else that cancelled their order, and then get it for several hundred dollars cheaper than an order unit. http://www.dell.com/content/products/category.aspx/notebooks?c=us&cs=28&l=en&s=dfb I bought an Inspiron 710m from the site, as a refurb unit, and I have had zero problems. I got it for almost 500 less than retail on an order unit.The primary purpose of the Armed Forces is to prepare for and to prevail in combat should the need arise. Quote Share this post Link to post Share on other sites Prev 1 2 3 Next Page 1 of 3 Join the conversation You can post now and register later. If you have an account, sign in now to post with your account. Note: Your post will require moderator approval before it will be visible. Reply to this topic... × Pasted as rich text. Paste as plain text instead Only 75 emoji are allowed. × Your link has been automatically embedded. Display as a link instead × Your previous content has been restored. Clear editor × You cannot paste images directly. Upload or insert images from URL. Insert image from URL × Desktop Tablet Phone Submit Reply 0 Go To Topic Listing
skinnyshrek 0 #16 January 4, 2007 no dont want to build one i also need a flat screen... The one i have now shakes like a shitting horsehttp://www.skydivethefarm.com do you realize that when you critisize people you dont know over the internet, you become part of a growing society of twats? ARE YOU ONE OF THEM? Quote Share this post Link to post Share on other sites
Thanatos340 1 #17 January 4, 2007 QuoteOr you could save a bunch of money and build it yourself. It's not very hard. Skinny?? With a Scewdriver and a mobo.... Bad Idea. REAL bad idea. Quote Share this post Link to post Share on other sites
jumpwally 0 #18 January 4, 2007 If they sucked so bad,how didthey get to be so big and successful? Every company out there is capable of having a lemon product and a lemon customer service event. Chaulk it up to a bad run,and start over. It sucks but so do a lot of things in life,its only a temp thingy....smile, be nice, enjoy life FB # - 1083 Quote Share this post Link to post Share on other sites
warpedskydiver 0 #19 January 4, 2007 Should have immediately sprayed the KB with non chlorinated Brakleen. Quote Share this post Link to post Share on other sites
skinnyshrek 0 #20 January 4, 2007 they are probably good desktops arent they knowing you. Awesome, only thing is the weather may be a factor this week-end we will see..Off to deland if no joy up therehttp://www.skydivethefarm.com do you realize that when you critisize people you dont know over the internet, you become part of a growing society of twats? ARE YOU ONE OF THEM? Quote Share this post Link to post Share on other sites
BPO 0 #21 January 4, 2007 We ordered a laptop through the dell online shop. Arrived in two days, completely as ordered. Works great! YMMV :-) Quote Share this post Link to post Share on other sites
PhreeZone 14 #22 January 4, 2007 You only save money if you pirate the software or use Linux usually.Yesterday is history And tomorrow is a mystery Parachutemanuals.com Quote Share this post Link to post Share on other sites
wildfan75 1 #23 January 4, 2007 QuoteIf they sucked so bad,how didthey get to be so big and successful? Every company out there is capable of having a lemon product and a lemon customer service event. Chaulk it up to a bad run,and start over. It sucks but so do a lot of things in life,its only a temp thingy.... But it's not just one single lemon customer service event. It has been four phone conversations and one web chat of nothing but horrible customer service. I literally get the impression that they just don't give a fuck. If someone tells me that they want to cancel their order, by gawd damn, I'm going to do everything in my power to try and keep that and all future orders and business. They literally don't care. When I asked how to cancel my order, their response was "I can do that for you". Apparently cancelling my order is about the only thing they are capable of. And I get drunk wherever there is alcohol!! I'm easy like that Quote Share this post Link to post Share on other sites
L.O. 0 #24 January 4, 2007 I know were she gets drunk...., and I like to go there as often as possible. I was there for NY last weekend. I don't know if Del could suck that much. MMMMMMMMHPDBs, I hate those guys. AFB, charter member. Quote Share this post Link to post Share on other sites
jkm2500 0 #25 January 4, 2007 You should check out this site. This is where you can purchase Dell laptops for a greatly reduced price. There are three different catagories, refurb, damaged, and canceled orders. You can go through and find a laptop that was already built for someone else that cancelled their order, and then get it for several hundred dollars cheaper than an order unit. http://www.dell.com/content/products/category.aspx/notebooks?c=us&cs=28&l=en&s=dfb I bought an Inspiron 710m from the site, as a refurb unit, and I have had zero problems. I got it for almost 500 less than retail on an order unit.The primary purpose of the Armed Forces is to prepare for and to prevail in combat should the need arise. Quote Share this post Link to post Share on other sites
