computer/ server geeks - need advice

[sinjin 0]

i have a dual modem/router on a DSL line. my connection is dropping constanly. both ISP and dsl compies have run tests and say it is the others problem. i have done some ping tests.

one is on 4.2.2.2 and it runs at bytes=32, time=42ms ttl=75
one is on 192.168.0.1 and it runs at bytes=32 time=1ms ttl=64

the 4.2.2.2 is the one showing the request timed out.

the ISP has come and tested the line

any help would be appreciated. i dont have another dsl unit to try. im sick of being on hold for hours. thanks

dont let life pass you by

[theonlyski 3]

Quote

i have a dual modem/router on a DSL line. my connection is dropping constanly. both ISP and dsl compies have run tests and say it is the others problem. i have done some ping tests.

one is on 4.2.2.2 and it runs at bytes=32, time=42ms ttl=75
one is on 192.168.0.1 and it runs at bytes=32 time=1ms ttl=64

the 4.2.2.2 is the one showing the request timed out.

the ISP has come and tested the line

any help would be appreciated. i dont have another dsl unit to try. im sick of being on hold for hours. thanks

Those are your DNS servers it looks like... Try:
8.8.8.8
208.67.222.222
128.107.241.185
64.102.255.44

Let me know if those work

"I may be a dirty pirate hooker...but I'm not about to go stand on the corner." iluvtofly
DPH -7, TDS 578, Muff 5153, SCR 14890
I'm an asshole, and I approve this message

[sinjin 0]

ok,,

8.8.8.8 was time=22ms ttl:56
208.67.222.222 time=10ms ttl=56 and would jump to 80 every 20 lines
128.107.241.185 time=20ms ttl 118 jump to 50ish every 20 lines
64.102.255.44 time = 176 and timed out alot

dont let life pass you by

[theonlyski 3]

Quote

ok,,

8.8.8.8 was time=22ms ttl:56
208.67.222.222 time=10ms ttl=56 and would jump to 80 every 20 lines
128.107.241.185 time=20ms ttl 118 jump to 50ish every 20 lines
64.102.255.44 time = 176 and timed out alot

Ok, so, whats the problem you're having? You have connectivity, are you just unable to pull pages?

"I may be a dirty pirate hooker...but I'm not about to go stand on the corner." iluvtofly
DPH -7, TDS 578, Muff 5153, SCR 14890
I'm an asshole, and I approve this message

[sinjin 0]

yes, the connectivity. it drops several times per hour. can be for a minute or 30 minutes. can be for an hour or more. then it can be good for a day. it is unreliable and sucky.

dont let life pass you by

[theonlyski 3]

Quote

yes, the connectivity. it drops several times per hour. can be for a minute or 30 minutes. can be for an hour or more. then it can be good for a day. it is unreliable and sucky.

It might be your Router/Modem is disconnecting the PPPoE connection. Check in the setup and find the option to stay conencted even when idle.

What brand/model is it?

"I may be a dirty pirate hooker...but I'm not about to go stand on the corner." iluvtofly
DPH -7, TDS 578, Muff 5153, SCR 14890
I'm an asshole, and I approve this message

[sinjin 0]

netgear dgn2000, someone else set it up so i dont have the password, #%#@%..

ill let my coworkers deal with it tomorrow. what ms speeds should i be looking for on the DNS ? it seemed to vary from 10 to 50ms.

dont let life pass you by

[theonlyski 3]

Quote

netgear dgn2000, someone else set it up so i dont have the password, #%#@%..

ill let my coworkers deal with it tomorrow. what ms speeds should i be looking for on the DNS ? it seemed to vary from 10 to 50ms.

Dont worry about the latency for the DNS servers, remember 10ms = 1/10th of a second, so its not too slow

Just have them check to verify that its not set to 'Dial on demand', it should be set to something like 'Stay connected'

If it is already, you might have a problem with the ISP, if they have a modem you can rent (usually 2-5 bucks a month) you could try that to see if it helps any, but I doubt that its the problem. If it does, you can upgrade the firmware on yours, or replace it.

"I may be a dirty pirate hooker...but I'm not about to go stand on the corner." iluvtofly
DPH -7, TDS 578, Muff 5153, SCR 14890
I'm an asshole, and I approve this message

[Cornholio 0]

Actually, 10 ms is equivalent to 1/100 of a sec. 1000ms = 1 sec.

I'd first check the router and work your way out. See if there's an uptime on the PPOE stats page. See if the link is dropping.

Then set a continuous ping to the WAN interface IP. Check www.whatismyipaddress.com if you're not sure what that address is. IF it times out there, then it's most likely your router.

If it's not dropping there, then get a shareware program like virtual trace route (google it) and set a target to 4.2.2.2 or google.com/yahoo.com. That will show you which hop the packet loss is coming from. It also shows your first hop as your WAN address, so you can skip the previous step if you want.

If the packet loss is happening past your WAN address, then it's definitely not your problem. See if you can grab a screen shot of that and send it to your ISP and tell them to fix their problem.

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