GOOD customer service - Yes I am pleased

[kleggo 138]

I purchased 2 new suits this year.
One from the "guys" in Florida and one from the "guys" in Seattle.

Both are well made and were delivered in a timely manner.

Both required that I send them back for alteration (fitment)

Both were returned with the appropriate solutions in a timely manner.

I'm happy and will continue to spend my $$$ with these two companies.

Special thanks to Patty Collins and Mike Steen for making these transactions as painless as could be reasonably expected.

I see the "Poor Customer Service" thread in this forum has >250 comments.
Please try to imaging how challenging it is to manufacture such a complex product, (probably more difficult than building a modern cross-braced wing) PLUS adding the enormous complexity of fitting that wing around a disparate range of morphological body types.

I am gobsmacked that the companies get it right as often as they do.

Even if I had the skills to design / manufacture a WS, no way I would build one unless I measured each customer personally and that is NOT a sustainable business model.

Cheers

Craig F.

[hjumper33 0]

I hope starting this thread has taught you an important lesson. Pissing and moaning thread...222 replies. Yours....just mine so far. Please make your posts more appropriate for this forum in the future :)

[BryanCampau 0]

Phoenix fly - Havoc Carve. 3 weeks from submitting the order form to arrival! And that includes the week of international shipping. This is my third suit from them. Awesome customer service and great quality product as per usual. Just sharing some positivity. :)

[kleggo 138]

hjumper33

I hope starting this thread has taught you an important lesson. Pissing and moaning thread...222 replies. Yours....just mine so far. Please make your posts more appropriate for this forum in the future :)

LOL

[timski 80]

PFH about my NEW Squirrel jacket. about 1.5 months from order to delivery.

HOWEVER I do feel the need to blast you mother fuckers about offering ORANGE as an option just weeks after me taking delivery of said suit. Guess Its time to create my next suit! Cunts, PS I love you.