Account Help

    What is a temporary password - How does it work

    When you loose or forget your password you can request that a temporary password be sent to you through the Password Retrieval process. Things to remember about a temporary password:

    It is valid for a SINGLE login only - so change your password immediately once you log in.
    Your temporary password "becomes" your original password once it has been issued. So, when you go to update your password as in 1) above, fill your temporary password in where it asks for your original password.

    By admin, in Account Help,

    Why am I not receiving the validation e-mail

    The default anti-spam settings on some e-mail service providers sometimes catch the validation e-mail that we send you to activate your account. Hotmail for example is known to do this. Here are a few things you should do before you contact us:

    Check your "Junk" or "Spam" or "Bulk" folder to make sure our validation e-mail did not get routed to that.
    Add the dropzone.com domain your "white list", "friends" or whatever list your service-provider may be using or providing you with to manage incoming e-mail. This will ensure that all administrative e-mail from this site gets to you.
    Make sure you have access to the e-mail address you used to register your account.

    By admin, in Account Help,

    How do I activate my account

    To activate your account we will send you a validation email to the email address you used to register. Click on the link in that email or copy and paste the entire URL to your browser and hit enter. This will activate your account.

    Why am I not receiving the validation e-mail?

    By admin, in Account Help,

    I logged in but can not access some areas of the site.

    If you are sure that you have entered the correct username and password and for some reason is still denied access to some areas of Dropzone.com then here are some things you should try before you contact us. Please note: this does not apply if your login information is being denied of course!

    Sometimes, with firewalls and cookies and all the different browser and security settings possible it happens that the cookies that were set to track your login status on Dropzone.com gets corrupted. There's an easy way to clean this up and reset your cookies. This often resolves login problems. Follow these steps:

    Log out first - Go to your Account (link in the top right corner of every page) and if you are logged in, click on the Log Off Button
    Clear the cookies from your browser - do a quick Google search if you're not sure how to do this for your browser
    Close all browser windows
    Open up a new window
    Log in again - Do this either from the Home Page or go to your Account
    Check to see if your access to all areas have been restored.

    Remember, this only applies if you've logged in successfully but was denied access to parts of the site. If your Username and Password combination is declined then you may have forgotten your password. Click here to learn how to request a temporary password to log in and change your password.

    By admin, in Account Help,

    New to Dropzone.com

    Welcome to Dropzone.com! Dropzone.com has been serving the skydiving community for more than a decade. We have grown from a single page to where it is today - the single best source for skydiving information anywhere in the world! The guide below will help you get a quick understanding of what you can find on Dropzone.com.

    Register first!

    Before you go any further register your username and FREE account on Dropzone.com. This establishes your identity on the site and opens up a host of features not available to non-registered users

    Why should I register?

    Sign up Now!

    Where am I? How to navigate?


    Main sections are shown as tabs in a persistent global navigation bar that will be the same everywhere.
    Options at each level is available right below each main section tab.
    We'll drop you some bread-crumbs to make sure you can get back to where you came from!

    What are the major sections on Dropzone.com?

    Dropzone.com is divided into the following top-level section. Each have a slew of additional features and link. You really need to visit each of them and click around

    Home - You can always get back to the front by clicking on the home tag or on the Dropzone.com logo.
    Forums - With more than 1.2 million posts it's hands-down the most comprehensive skydiving discussion forums on the internet.
    Safety - The Safety & Training section include safety articles and a fatality database to learn from
    Dropzones - A dropzone (DZ) database of places to jump all over the world with reviews written by skydivers
    Gear - A gear database with reviews submitted by our members. Also a stolen gear database and an archive of gear documents.
    Classifieds - The busiest free skydiving classified ad service anywhere
    Photos - Featured galleries by the best skydiving photographers in the world and thousands of user-submitted skydiving images
    News - News articles related to skydiving
    Calendar - An events calendar of upcoming events everywhere in the world of skydiving
    Email - Quick access to your free dropzone.com email account! Sign up to get your [email protected] account.

    How do I search?

    There's a search box available on every page on the site. Look in the top right corner just under the global navigation bar. Simply select the area of the site you want to search (it defaults to the section you are in!), type in your keyword and Go!

    Some sections have further advanced search options available once you get into the section.

    Where can I get help?

    There's a Help link in the top right corner of any page. Just click that and it will take you to the Frequently Asked Questions section. If that doesn't help, click the "Contact Us" link in the footer of any page.

    What is my Account?

    Once you've registered you can manage your information and change your password by clicking on the Account link in the top right corner of any page.

    What's next?

    That's up to you! Start exploring and have fun! Also, check out or Premier Membership features.

    By admin, in Account Help,

    Why should I register on Dropzone.com

    Registration allows you to use Dropzone.com features to the fullest, and it's FREE. You only register once and use your username and password to access whatever area of the site you want. Listed below are some of the things you can do when registered that non-registered users are missing out on:

    Post in the Dropzone Forums - Post and participate in the conversations in the Dropzone Forums. The forums receive more than 2,000 posts per day and it a great resource for skydiving information and a cool community to make friends in.
    FREE Dropzone.com Email address - Yes, [email protected] automatically becomes yours and you can use the online Dropzone Mail application to send and receive email at this address. 2MB of free storage space, spam filters, retrieve mail from your other POP accounts, create your own folders and message rules, keep an address book and lots more....
    Post Classified Ads - There are normally more than 1000 classified ads on Dropzone.com. It has become the most popular place on the Internet to shop for used and new skydiving gear. Register to post your gear for sale.
    List you DZ in the Dropzone Database and write reviews - Add your DZ to the Dropzone Database if you're a DZO, staff member or webmaster or write some reviews for DZs that you've visited for others to read! Thousands of people use the Dropzone Database to find a place to jump in their area or in a area they plan to visit.
    Write and read Gear reviews - The Gear Database is an extensive list of available skydiving gear. Read and write reviews and give your opinion about the usefulness of existing reviews.
    Create your own Personal Photo Gallery - You can now create your own personal photo gallery on Dropzone.com. Upload photos, create directories to organize your images and send any of your photos as an electronic postcard! (Read the FAQ)
    Add your web site Links - Dropzone.com has a large Links Directory with Yahoo-style sub categories. If you have a skydiving related web site you can list your link here and get some of Dropzone.com's traffic to your site.
    Participate in Promotions - Dropzone.com often run promotions and giveaways that are open to registered users only. To be in line for the next free T-shirt or video... register!

    There are plenty of other small features all over the site that you'll discover as you start browsing once you Sign Up. It's FREE and it will open up a whole new world for you on Dropzone.com.

    By admin, in Account Help,

    Can I delete my username

    No. You can not delete a username at this time. If you registered another name then simply continue to use the new account. Old dormant accounts may be purged.

    By admin, in Account Help,

    Am I allowed to have more than one active account

    No, you are allowed to have only ONE active account on Dropzone.com. Multiple accounts are not allowed unless for special purposes. If you want an additional account please email me before you open the account with an explanation of why it is needed. There are very few circumstances under which you will ever need two accounts on Dropzone.com. Anyone found to have more than one active account will have their account terminated.

    By admin, in Account Help,

    Do you use cookies on Dropzone.com

    Yes. The cookie contains encrypted information that is neccessary to prevent you from having to re-enter your username and password at each feature available to registered users. Unless you check the "Remember Login" check box when you log in, the cookie will be removed from the client when you close your browser. To enable cookies, follow the instructions below for the browser version you are using.

    Microsoft Internet Explorer 6.x

    Select "Internet Options" from the Tools menu.
    Click on the "Privacy" tab.
    Set your privacy level to "Medium".
    Alternatively if you set it higher than "Medium"
    Click on "Edit" in the Web Sites section
    Type "http://www.dropzone.com/" in Address of the Web Site field.
    Click on "Allow".
    Click "OK".
    Microsoft Internet Explorer 5.x

    Select "Internet Options" from the Tools menu.
    Click on the "Security" tab.
    Click "Custom Level" button.
    Scroll down to the "Cookies" section.
    To enable:
    Set "Allow cookies that are stored on your computer" to "Enable".
    Set "Allow per-session cookies" to "Enable".
    Click "OK".
    Microsoft Internet Explorer 4.x

    Select "Internet Options" from the View menu.
    Click on the "Advanced" tab.
    Scroll down to find "Cookies" within the "Security" section.
    To enable:
    Select "Always accept cookies".
    Click "OK".
    Netscape Communicator 4.x

    Select "Preferences" from the Edit menu.
    Find the "Cookies" section in the "Advanced" category.
    To enable:
    Select "Accept all cookies" (or "Enable all cookies").
    Click "OK".

    By admin, in Account Help,

    What is my Dropzone.com Account - How do I modify it

    Your Dropzone.com Account holds only your basic information to enable you to log in and use the features on the site. You must provide a valid email address in this account (it will be validated every time you change it) and none of the information in your account is available to the public. To get to your Account Home Page click on the Login link in the top right corner of any page.

    By admin, in Account Help,