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Average Rating = 4.97/5 Average Rating : 4.97 out of 5
Item Details | Reviews (42)
Infinity
Infinity

Description
The Infinity harness/container system was designed with two basic concepts in mind: safety and performance. An emphasis has been placed on increased security of the pin cover flaps and riser covers, an additional main riser cover is incorporated into the reserve container side flap, a redesigned reserve pilot chute for better launch and higher drag, and the standard Reserve Static Line (RSL) is Velcro-free and concealed for maximum snag resistance.

Added: 2001-01-28 | Last Modified: 2012-12-06 | Views: 17644 | Item ID: 95

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No Reason to Look Any Further 5 out of 5 stars

Review by: kawikadavis, 2013-08-20


I am hardly the most experience jumper around, and I definitely have NOT tried every available container out there. I have jumper military FF containers and a few civilian rigs on the market. In early July 2013 (It's August 20th, as I write this review) I decided on ordering an Infinity container. Why Infinity? I based my decision on three factors; cost, look and customer review (recommendations). I know there are more experienced people in this sport that will not agree with my base reasons for selecting a container. When I gain the experience and expertise those people have, my next container may include their reasons, but for now these were my reasons.

I received my custom Infinity container about four weeks after I placed my order. One to two days after I placed my order, I received a call from Flora to confirm a color, pinstripe, and canopy sizes. This was a welcomed call. Flora truly understands the concept of customer service. I can rant and rave on how I was made to feel as if my questions really mattered to her, but that would just be words. You give her a call for yourself and ask her a random question, you'll see. She's simply a nice lady that provides an excellent customer service for VSE.

Once I received my container, I realized I failed to accurately describe the proper color placement on one of the panels. The error in my communication was one I could easily live with. Moreover, I remembered the service I received from Flora, and I hesitated to contact VSE to see if there could be anything done about the miscommunication, because I hated the thought of probably hearing a different side of a--to date--really nice person. I was willing to simply drive on.

I filled the container with my cutes and headed to the DZ. After my first jump, I was in awe at the degree of comfort the container provided me in freefall and under canopy. The custom fit container places everything in exactly the right spot; from the handles to the webbing placements. I am certain there are other containers out there that will provide you with the same comfort and feel, but I can say with certainty that my Infinity is one of them.

So what? So against my better judgment, I decided to send an email to VSE to ask what could be done with the miscommunication I had about the color issue I mentioned earlier, and about a slight charge I had not anticipated on my final bill. My email gave VSE and out, because I truly could live with the different color on one of the panels, and I was so satisfied with the comfort and fit of the container that I was willing to accept the slight up charge in exchange for the excellent customer service I received to date and wanted the experience to remain a positive one. As I mentioned, my email gave VSE an out as I simply asked for any consideration to my dilemma. To my surprise, in less than 24 hours I received an email from Tony that with no questions asked offered a compromise above and beyond anything I imagined. Quite frankly, I would have been satisfied with an email response, a T-shirt and a sticker (sorry to admit this now Tony). Anyway, I received an email from Tony, which apologized for the billing error that failed to include the promotional discount. The promotional discount dollar amount was a fair amount of money; enough to by a high-end helmet, high-end altimeter, or a 1/4 of an AAD. Beyond that, Tony offered to take the container back--after the jump season was over (huh?!)--and correct the color miscommunication we had for a very very minor fee. Unbelievable!

So, I now know when it's time to replace my new Infinity container that I will be going back to VSE. Why? Remove that fact that the container is the most comfortable rig I've ever had on my back, eliminate the fact that I received the container in much less time than I anticipated (when does that ever happen) and remove the fact that it's a great looking rig. With all that removed, I challenge you to find a manufacturer of any container on the market that will come close to the level of customer service you will receive from VSE. If you decide to take on this challenge, Good Luck! For me, I won't need luck. I already know what I'll get from Flora and Tony. Thank you guys!


CliffDavis

Satisfaction 5 out of 5 stars

Review by: CliffDavis, 2012-10-07


I have some complaints about my new Infinity but it is not with the fit of the harness. I had an older Northern Lite that I had the harness redone by Velocity and really liked the fit. When I got ready to upgrade containers I made my decision based on the harness fit.

Little did I know that was a great decision. The double wide leg straps makes the leg feel good but the feel of the whole harness is SO much better than my former harness. On my third jump on the harness I was under canopy and took a moment to really feel the harness and it felt like an easy chair.

Also no complaints on the quality of construction which is great.

Especially no complaints on the customer service. When I had my old harness Tony took care of me. When I was trying to figure what size container I needed, they put up with my numerous questions. And finally when they forgot to put my B-12 snaps on my harness, they again took care of me. Tony had me return the rig when I wasn't using it, did the turn around in a few days and paid the freight both ways.

One of the reasons I am concerned about harness fit and B12 snaps is that I am old. I have jumped many brands of harnesses from old military surplus on up starting in 1964 and I want something comfortable.

My complaint is the time it takes to get your rig after you order it. I am like a kid in that respect. I ordered my rig in May and didn't get it until Sept., 17 weeks. It was shipped exactly on the day they told me it would be finished, but that didn't make waiting any easier. Would I order another, you bet, but with the same wait I will still whine.


Awesome container 5 out of 5 stars

Review by: taurusfall2004, 2012-02-02


I ordered my container in July and was jumping it by October. First, infinity has an excellent website when creating your rig. Thank goodness for the 3D design app, it really makes it easy to see the end product. Next, the production was seemless and speedy. The support was second to non. Tony made sure numerous times on the embroidery as well as color choices. His suggestions helped the overall look of my container. He was able to get it finished two weeks early as well. When I got the container, all I can say it is SIIIICK! It came exactly how I ordered it. And they threw in a bunch of free goodies in my D bag :)), nice surprise (Tee shrit, pull up cords, bottle openers,ect) My suggestion is to find a local infinity demo and talk to a rep. Keep in mind they have tons of "secret options" that are only by word of mouth. One being FREE black hardware. Infinity can be assured I will be a customer for life. Awesome rigs, great support and nicely priced considering most basics are fee based options of other rigs.


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