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Skydiving Gear and Equipment: Jumpsuits and Clothing: Matter Clothing: Classic custom suits

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Item: Classic custom suits  Manufacturer: Matter Clothing   (2780 Hits)     Description: The Classic line is a fully custom made, solid and all-round product. The Classic suits and jackets are 100% custom made and made of honeycombed polycotton for a higher resistance and durability Added: 2003-10-14 | Item ID: 461

User Reviews: Average Rating: Total Reviews: 7 Write a Review Read all 7 Reviews

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3 Recent Reviews:

31 of 47 people found the following review helpful:

Worse Customer Service Ever, Dishonest Lying Thieves, Poor Manufacturing
Rated by: telegony (more about me) on 2008-10-12 20:09:46 (user reviews) Review ID:2080

Pros: Cool Designs
Cons: Expensive, Dishonest, Horrible Fit

To make a very long story short. I ordered the deluxe freefly pants and jacket from Matter Clothing. I also paid for the rushed order. THREE MONTHS later my suit arrived. The pants were about 13 inches too long and the jacket was so tight that it was almost impossible to move in it and it literally choked me with the pressure of a rig on because the neck was so tight. I contacted Matter and gave them my body dimensions to make sure no mistakes had been made. The dimensions they had on file were correct but they urged me to try out the suit. I did and it was unusable. After too many e-mails to count they finally gave me an address that they wanted me to return the suit and promised to expedite a replacement. After months of waiting and e-mails the suit hadn't arrived. Cedric the owner personally e-mailed me and promised the suit would be sent ASAP. FOUR MONTHS later no suit. I finally just asked for my money back which they said they would do but then NEVER actually refunded the card. I had to resort to filing a credit dispute to get my money back months later which was a huge ordeal since the original charge was so many months before. I delt with Frida, who apparently left the company during this ordeal and then Cedric Dumont the owner and Julie their customer service person. It took many hours e-mailing Matter and talking to my credit card company to resolve this matter and finally get my money back by disputing the charge. DO NOT PURCHASE ANYTHING FROM THESE PEOPLE

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2 of 16 people found the following review helpful:

Classic Freefly Suit
Rated by: chris1269 (more about me) on 2006-10-21 00:00:00 (user reviews) Review ID:1681

Pros: Very Well Made, Good Customer Service
Cons: Long Delivery time

After ordering my Classic Freefly suit i paid the 'extra' 50Euros to get the order rushed (aprox 2 weeks). The extra rush payment didnt seem to rush the order at all i ended up waiting 8 Weeks. Suit was delivered, and was 1,the color was not what i specified and 2,the sleeves were far too long! Suit was returned and a 'new' suit was shipped out with mods with no extra expense to myself. Customer service is second to none, ok i had some problems but they were all sorted out professionally! Very impressed with the suit, great materials, great fit and great build quality. Built to last !!! Overall i would recomend this company. If you are thinking of paying the extra for your rush order. Be sure to contact the company directly to confirm the rush order time! Otherwise you could end up paying extra £££ for no reason! All thumbs up !!

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1 of 12 people found the following review helpful:

Classic Freefly Suit
Rated by: matthewg (more about me) on 2006-06-07 00:00:00 (user reviews) Review ID:1564

Pros: Excellent quality, excellent service
Cons: None

The original suit I ordered was lost in the post and after a couple of emails to establish what had happened Matter re-made my suit and had it sent out to me to my new address in Europe (I'd moved from the UK to NL since placing the order)less than two weeks after saying they would replace it. They also included a gift by way of apology for the delay - what can I say but fantastic customer service! I would definately recommend them.

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