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Skydiving Gear and Equipment: Jumpsuits and Clothing: Matter Clothing: Pro custom suits

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Item: Pro custom suits  Manufacturer: Matter Clothing   (1174 Hits)     Description: Redifining technical freefly clothing … The PROconcept line was developped in collaboration and for the Babylon Freefly Team (gold worldcup 2000-bronze world air games 2001) The PROconcept suits, pants and jackets are at the cutting-edge of our fully custom made product line. Added: 2003-10-14 | Item ID: 460

User Reviews: Average Rating: Total Reviews: 17 Write a Review Read all 17 Reviews

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3 Recent Reviews:

0 of 20 people found the following review helpful:

Nice, easy to fly suit.
Rated by: pinkfairy (more about me) on 2009-08-27 03:23:05 (user reviews) Review ID:2232

Pros: Great fit, very comfortable, looks good, solid.
Cons: Small design flaws & costumer service

I got my Matter Pro Concept Freefly suit second hand from someone who ordered it in 2003, but didn't receive it before she quit skydiving altogether. Maybe that tells you something about the company. Even if it's not sewn for me, it fits me great and is really comfortable to wear, both in the air and on the ground. It's also very easy to fly and is great for beginners. The tough cotton fabric didn't break in my big faceplant incident, even if my skin did (it was just some nasty looking grazed elbows, nothing serious). It also looks good. The male velcro will eat the spandex if you don't take care to get it out of the way when washing the suit, and there's a lot of velcro on this one. Cotton also slows down small jumpers like myself, and slick nylon would be a better choice. Other than that, I like the suit, but I'd probably get a Sonic or a Boogie man if ordering new.

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34 of 47 people found the following review helpful:

Don't deal with this company!
Rated by: veras1125 (more about me) on 2009-06-30 21:57:45 (user reviews) Review ID:2209

Pros: Website presentation
Cons: Customer service!

So I recently tried ordering a pro-concept suit and things started off bad from the very first email. The company failed to provide a simple order confirmation email after several requests for proof of purchase. Then there were some transaction issues with my bank that I tried very hard to smooth out with MATTER. They did not acknowledge any of my questions regarding the problems I was having and did not promptly return emails either. Most of their emails did not even make sense because they were almost unrelated to my emails sent. My bank stated that there was a block on this charge because the company had a very high fraud risk score and was automatically blocked for suspicion. What does that tell you? Probably that there have been patterns like this in the past to give them such a reputation. After weeks of trying to communicate and smooth out this problem, even after being warned by my bank, they still failed to work things out. They simply stated," send money to this numbered account, we'll handle the rest." How sketchy is that? I lost all hope and stated I wanted to stop business and cancel. After acknowledging this email, they still charged my card 2 weeks later! So now I have to cancel my debit card to prevent further charges from them, then wait to get a new one (which means not having a debit card for a week). I also have to dispute the charges and wait weeks for the money to be put back into my account. All this hassle just to try and pay these guys. Most horrible customer service I have ever dealt with. Do not deal with this company. I beg you. Just read the reviews in this very gear section and make up your own mind.

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3 of 16 people found the following review helpful:

ProConcept suit
Rated by: Shreq (more about me) on 2009-06-23 13:22:53 (user reviews) Review ID:2203

Pros: presentation
Cons: customer service, poor quality, fit

After ordering a Pro-concetp Freefly Suit (2 piece suit)I get pants and jacket that are way too big and too long. But it is not a problem for Matter and I get a guidance from Julie (Matter Customer support): "the sleeves are not too long, you just need to pull the fabric over the wrists, that's all." So simple... Zippers in pants and jacket are in different colours. Belt does not fit at all... End

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