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Dropzone: North America: United States: Texas: Texas Skydiving Center

Texas Skydiving Center

Average Rating: 3.44
3.44 out of 5 based on 18 user reviews

Dropzone Summary | Reviews

Location:
Lexington Airfield (TE75)
Lat: 30.4125
Lng: -96.9666667

Address:
1055 PR 7022
Lexington, TX, Texas 78947
United States

Contact:
1-800-UGO-JUMP or (979)773-9100
(979)773-9200 (fax)
texasskydiving.com
http://www.texasskydiving.com  (6651 Hits)

Last Updated: 2003-11-07
Aircraft:
C-182

Training: AFF, S/L, Tandem

AAD: Not Required

Hook Turns: Allowed

USPA Membership: Required

Rates:
AFF: 259.99 USD
S/L: 149.99 USD
Tandem: 149.99 USD
Video: 69.99 USD
Jump Ticket: 4.00 + $1/1000 USD to 10000-14000 ft




Description:




Facilities:

  • Gear Rentals
  • Gear Sales
  • Rigging Services
  • Covered Packing Area
  • Creeping Area
  • Video Rooms
  • Coaches
  • Accuracy Tuffet
  • Restaurant
  • RV Hookups
  • Showers

Upcoming Events:

Start Date End Date Event

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18 Reviews Written

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Worst Customer Service on the planet


Texas Skydiving Center Rated 1 by: jmcanally on 2014-08-05

Pros: Did not experience any
Cons: Owner

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We wish we could give you a full review, but my daughter was not able to jump on the day scheduled. Their plane had an oil leak. Understandable- things happen.

But then the madness began: no refund for cancellations! What!! We didn't cancel! They weren't able to deliver, but still wanted to keep our entire $295 for the jump and the photo package. After several phone calls they agreed to "go against their policy" and refund the money. They only refunded $260. The "owner" said they kept out the portion for "training." If you've ever done a tandem jump, you know the training to which I refer: It's less than 10 minutes of "Put your feet here; lean like this; spread out your arms and feet; let's go!" And that's adequate, but it's not $35 worth of anything.

In any case, I wish she had the ability to learn how to run a customer-friendly business. It should have been something like this: "We are SO sorry to have wasted your time and money driving so far out here. Our equipment should have been ready. I appreciate your business so much I'll refund the total price and when you reschedule I'll credit the amount for the training and take $35 off."

But, nope, these people obviously don't get it. They have our $35, but that's all they'll get from me and I'll try to keep as many others from going there as possible.

(Review ID:8614)


CINDY is the PROBLEM


Texas Skydiving Center Rated 1 by: MaxiF on 2013-08-05

Pros: Nothing
Cons: Everything

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So apparently this facility is by far the WORST place to do business here in central Texas. I am just wanting to voice MY OPINION of this and Ms. Cindy you are one of the RUDEST people I have EVER met. Not only will I be writing a review on here but I will continue to do so and post it all over Twitter AND Facebook so the whole world knows how awful this business is.

I bought a Groupon back in March for my mothers Birthday so she could go sky diving and knock one of the items on her bucket list off. She has always wanted to do this and I've always been for it since I am an adventure seeker like she is.

So today was the last day to use is. Prior to today my mom tried calling several times but she'd be told that they weren't jumping that day or anytime soon due to weather or various other excuses like not enough people etc. So on the Groupon it says call to make a reservation by 08/05/2013 okay so I call for her so that I can make the reservation later this year in the fall when its cooler and she doesn't lose the Groupon.

As soon as the phone is answered and I tell Cindy what it is I have (A GROUPON) her tone of voice IMMEDIATELY changes. She become rude with me and starts to tell me to read her the fine print. I ask her why and she says it has to be used TODAY and they aren't doing jumps so I am going to lose my money. I am in awe at this point confused because that's not what it says and I paid quite a chunk of money for this gift. I tell her it doesn't say it has to be used by today that it says I must make a reservation by today. She begins to raise her voice and I tell her I will call her back once I read over the Groupon again and speak to the person who needs to make this Reservation.

I tell my mom whats wrong and she calls them. Same story only this time Cindy is claiming that they have been having problems with Groupon not putting on there the fine print and its not her fault. Then my mother tells her that we will be contacting Groupon about the matter to get a refund and she quickly changes her tone and says no she doesn't want to put words in there mouth that its not exactly what they have said but nonetheless my mother insists and then Cindy gets worse raising her voice (at a customer who was planning on bringing along others myself included and paying FULL PRICE for us me, my husband and sister to jump as well which we told her and she continued to NOT CARE!)

She also says that and I quote "We wouldn't want someone like you here ANYWAYS!" I'm sorry but that sounded a little racist considering my mother has a very thick Hispanic accent...

I was NOT happy. She continued saying Groupon has been refusing to put on their Groupons that it must be used and reserved by 08/05/2013 and it was too bad so sad we just lost $ for not using it correctly. I was furious and my mother decided that she was just going to hang up and let her know that we wouldn't be arguing with her about this matter.

Cindy is the manager of this facility supposedly and I think that this place should be closed down. FYI I will be reporting you to the Better Business Bureau and also writing to local media centers to follow up with an investigation on your facility!!! In the end I spoke with Groupon who were NOT AT FAULT and they went ahead an offered me 1 of 2 things to either A. Talk to them on my behalf and make the reservation or B. Refund my $ Needless to say I Chose B. WHY? well if this woman is this way can you imagine how she would react if there was an emergency or while jumping??? AND THANK GOD I CHOSE WHAT I DID read below and you will see this isn't' the FIRST TIME MS.Cindy royally messes up. Last note PLEASE PLEASE PLEASE DO NOT BUY ANYTHING FROM THEM I promise you all you will get is a headache from having to deal with this company!!! I RATE THEM NO STARS!!!

(Review ID:8087)


Salado was great. Will never return to TSC


Texas Skydiving Center Rated 2 by: Igisuma on 2013-03-08

Pros: Great scenery, nice, safe locale
Cons: Disinterested staff and friends, dodgy owner

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I am a former military (branch withheld) skydiver who decided to jump at TSC after a brief web search for a place near Austin. I said nothing of my military experience to the people at TSC; and, in fact, was never asked about it because I am now an older man who does not look particularly military.

The ground training was brief, rather condescending, and I was basically treated like a preparatory load of luggage. The friendliness seemed to revolve around the individuals who worked there or knew others who were regulars. Much quiet discussion was about puerile matters like hot girls, the coolest new gear, things about the boss, etc.

Whenever I had what I considered a serious question I was looked at as though I was an interloper intruding on an elite group of operators preparing to do something special for their country. Although I felt equally as condescending to these young neophites who land on soft grass I held my tongue.

The owner was also an impolite and brusque individual who didn't seem to have "The Vibe." She did not pick up on various clues I threw her that this was hardly my first jump--try several hundred.

Having read a very old commentary on this website by an Army helicopter pilot and a friend's judgement that he defended it seems as though I am fortunate to have survived my jump. I am also not surprised re. the treatment of the jumper who had to cut. Perhaps a thorough FAA and USPA investigation are in order here.

I will just be happy that my aerial time in Texas turned out to be alright after all.

As for TSC, I would watch it. You're sloppy.

(Review ID:7820)


Small Drop Zone but Great Staff


Texas Skydiving Center Rated 4 by: MariaMom on 2013-02-11

Pros: Friendly, Individual Attention, Small Town Feel
Cons: Nothing I can think of!

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I just wanted to thank the Texas Skydiving Center for all of your help in arranging what has been one of the BEST experiences of my life! Every second of it was amazing and I'm already looking into scheduling another jump!

I also wanted to let you know that I was very impressed with the staff! Everyone was so kind and professional. I am recommending your business to everyone I know and am looking forward to returning myself.

Thank you! Thank you! Thank you!

(Review ID:7805)


Rural DZ makes me love the escape from Austin


Texas Skydiving Center Rated 5 by: Aprilia750 on 2011-11-02

Pros: Rural environment great for a day away from home
Cons: Sometimes seems disorganized, not a huge fault though

  Professionalism
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I am working on my AFF and when I need an escape from the city this is where I go. At any skydive center the arrival to jump times are sometimes long, sometimes short. When each plane load carries 4 max, this is expected and understood. I once waited for 5 hours at a DZ with an otter and they never seemed to fill it up. When you plan to go skydiving, plan the day for it and enjoy the peace and quiet for a while. If your in a rush, don't go that day, simple as that. Cindy is a great business owner and wonderful to work with. She is understanding and helps me make my day before appointments with ease and very friendly in doing so. I called another dropzone in the area and the woman answering was so rude and put me on hold after answering an irrelevant question so I just decided TSC was where I would keep going. The llamas and donkeys are what keep this dropzone a rural one and personally, I like it. It gives the atmosphere of a small business done for pleasure which is what this is. I have read some bad reviews and they all come down to the individual not understanding the sport they signed up for. They will charge you for lost emergency handles, because they are expensive. They will charge you for a lost main chute, because it is time consuming and a hassle to gain permission to enter private property to retrieve it. I have seen too many people blame insufficiencies on the business instead of taking the wrap for a mistake or happenstance during this extreme sport. If you understand what you are about to do, the cost, the risk, the procedures, and the thrill these people are giving you (just IMAGINE the insurance costs of something like this) then this is as good as any other DZ. If you like the friendly atmosphere, rural escape, and a day to forget about all daily stressors then I highly recommend this DZ. As for the small dinky plane, It always makes me want to jump rather than land in it .. and that's a good thing ;P
(Review ID:6899)

... Read all 18 Reviews