trying to get my reservation refunded, because they forgot about us
Pros: cannot comment on facility, never made it to the facility
Cons: took reservation money and forgot about us!
I set up a reservation for my sister and girlfriend to skydive for the first time with North Texas Skydiving Center. The whole family was going to come out and watch them. I talked to Scott who said he was the owner, gave him my credit card info for a deposit on the reservation. He charged the card. Said he would have people at the airport waiting for us and gave me a number to Mary who would be in charge that day. The day of the jump, I had not heard from them, so I decided to call. First I called Mary. Turns out she was on vacation, and did not know anything about it. Then I called Scott. He did not remember me. He then told me he made no promises about being there on our jump day. Only that he would try to have someone there. But he had no problem taking my money. No one called to tell us the jump had been cancelled.
So on a beautiful, blue sky day, I had to call my family before they left for the airport, as we were coming from different locations. Scott said he would return my money and to have a nice day. So now I am trying to get my money back, and looking for a new location to go skydiving with my family.
I don't get the warm and fuzzy about this place, and with the way I was blown off, would not feel safe jumping with them.
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