Review by: firemedic, 2013-03-01
I bought my first Neptune in 2008. Used it for fun and doing tandems. 2009 it really started going through batteries. Issue with the firmware was reported. No worries. I bought a new one (Late 2009) cause I like them. No issues with it so far. Finally decided to send the old one to Alti for repair. Tried for a month to get in touch. No reply to my e mails or calls. Finally got someone after a month of trying. Got my RMA# and sent it in. Didn't hear a word for over a month. Started calling, E-mailing, etc. After 3 1/2 months got email saying they were having issues with their parts vendor. Said it would be sent in about 6 weeks. Over the next 6 weeks I got e mails making further excuses and some of the e mails were basically stating the same thing but sent by different people. Finally got notice it was on the way. Got it today. Installed the new battery (provided by Alti) It wouldn't turn on. Yes it was installed correctly according to the manual. I really liked the Neptune II but I will NEVER buy any more products from Alti-2 because of the customer service. If you are in the market for an altimeter I recommend you avoid Alti 2 products. Sure it works well but if you need service you will be VERY disappointed.