has contributed 38 reviews

(Review ID:2095)

2 of 14 people found the following review helpful:

good as long as you're not in a hurry

Rated by: superjohn on 2008-11-06 (user profile) (user reviews)

Review of: Premium Freefly Suit in Unknown Tag: 'cat_linked'

Pros: custom sizing, good closures at the cuffs & neck
Cons: customer service

As the reviews below suggest, customer service isn't the best. I called probably 10 times and got "this number is not in service" until finally I got an answering machine. a few calls later and someone finally answered, and he was able to tell me that my suit would be done that week and would ship the following week... and he was right. So it took 2-3 weeks longer than they claimed, but I did get my suit, and it looks to be very high quality. I'll be jumping it this weekend.

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(Review ID:2093)

2 of 14 people found the following review helpful:

Freefly suit

Rated by: Kamigaeru on 2008-11-06 (user profile) (user reviews)

Review of: Premium Freefly Suit in Unknown Tag: 'cat_linked'

Pros: Great suit when it finally arrives
Cons: Non-existant customer service

I thought I would get a freefly suit from Kurupee because they offered decent prices on basic suits. (I'm an entry level freeflyer and wasn't looking to break the bank.) Ordering the suit was easy enough, though I was somewhat disappointed by their limited fabric color selection.

I figured I'd check up on the process after the suggested 4 week wait time. Like many other people, I had no luck actually contacting anyone associated with Kurupee. I tried their website tracking program: didn't work. Tried their website email: didn't work. Tried the USA contact phone number provided: didn't work. I finally got in touch with someone at the payment processing site and within 48 hours I was told the suit was being shipped.

It took about a week from that point for my suit to arrive (not quite 6 weeks from order placement), and I have no complaints about the construction or fit. However, even if there were monumental improvements in customer service, I would hesitate to buy from Kurupee again.

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(Review ID:2044)

2 of 14 people found the following review helpful:

Still in business?

Rated by: clriggs on 2008-08-15 (user profile) (user reviews)

Review of: Premium Freefly Suit in Unknown Tag: 'cat_linked'

Pros: none
Cons: Where is my suit????

WTF?? It looks like we are all having the same issues! Can someone please send me a GOOD contact number for this company?

Here's an idea: Hire a teenage kid to answer your phones. People would at least know you are still in business.

A confirmation of some sort, just to let me know that you got my order. Such as:

Hello, thank you for ordering from Kurupee! Your order has been processed and we will begin working on your suit right away. Although our average production time is 3 weeks, it may be up to 8 weeks before your suit is delivered.

Something to that effect would be nice.

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(Review ID:2016)

2 of 8 people found the following review helpful:

freefly suite

Rated by: bovee89 on 2008-07-08 (user profile) (user reviews)

Review of: Premium Freefly Suit in Unknown Tag: 'cat_linked'

Pros: none yet
Cons: No conformation of my order

My buddy and I ordered Kurupee suites 6 weeks ago, and still no suites! We can't get ahold of them either! No e-mail response and no returned calls. Their on-line tracking doesn't work either. Is there anyone out there that can help? Update: I got a call from Kurupee and they had some computer problems so they couldn't reply to e-mails. My suite is on the way and my buddy got his last week. It is very well made, has nice cuffs and a great comfy collar. They are not out of business and make a fine suite.

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(Review ID:1968)

0 of 6 people found the following review helpful:

Kurupee Freefly Suit Order

Rated by: cyn on 2008-04-11 (user profile) (user reviews)

Review of: Premium Freefly Suit in Unknown Tag: 'cat_linked'

Pros: Looks nice on the website
Cons: Customer Service is terrible. Does this place even exist anymore or did I just send $200 into cyber oblivion?

I would like to say that I love my suit but I can't because I still haven't gotten it & can't get ahold of anyone to find out where it is or when it will be done. I ordered it 10 weeks ago now & was promised a 6 week deadline. There phone number is out of order that's on their website & they don't answer their emails. Paid through paypal & I'm not sure how I can dispute it since they say that you can only dispute something that's 45 days from payment day (obviously this has passed). It would seem that I'm out $200 right now. I'm at a loss really & hope someone out there can help. Does anyone have another contact # besides what's on the website? If so can you PM me please?

Revision - found an Email address to write to through pay pal. Got in touch w/Ed & he's been very helpful since. I did receive my suit. Although a little short in the torso for my liking it is a very nice looking suit & looks to be made well. Ed has volunteered to rectify the problem of it being too short as well at no cost to myself.

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(Review ID:1928)

2 of 8 people found the following review helpful:

Love it :-)

Rated by: Toolbox_2 on 2008-01-27 (user profile) (user reviews)

Review of: Premium Freefly Suit in Unknown Tag: 'cat_linked'

Pros: Very well made
Cons: None

I've had my Calavera suit now for well over a year, done all of my jumps this past summer with it. Washed it quite a bit and the black color hasn't faded one bit. None of the stiching/Zipper issues have been hapening with mine. Most jumpers at my dz are impressed with it's quality, and I get tons of looks and comments from wuffos on the calavera design. There's another jumper from my DZ who got a Kurupee suit after seeing mine and he's super pleased with his too. The price was right and there is sooo much stuff on it that was included in the price that other companies charge extra for. I would highly recommend them for a suit, and my next suit will be a Kurupee suit for sure.

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