Forums: Dropzone.com: Error and Bug Reports:
Pop ups

 


BKS60  (D 34249)

Aug 26, 2013, 6:47 PM
Post #1 of 17 (3418 views)
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Pop ups Quote | Reply

Having multiple pop ups scrolling across and chasing across the screen! ????


Meso  (Student)
Administrator
Aug 26, 2013, 11:51 PM
Post #2 of 17 (3288 views)
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Re: [BKS60] Pop ups [In reply to] Quote | Reply

Hi,

Please take a screenshot and attach it to this thread so that we can review it. We will need to investigate whether or not this is an ad host problem or perhaps client side malware.


BKS60  (D 34249)

Aug 27, 2013, 5:39 AM
Post #3 of 17 (3265 views)
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Re: [Meso] Pop ups [In reply to] Quote | Reply

Only shows up on my I-phone connection so don't think I can get a screen shot.


Premier PhreeZone  (D License)
Moderator
Aug 27, 2013, 5:07 PM
Post #4 of 17 (3235 views)
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Re: [Meso] Pop ups [In reply to] Quote | Reply

Its a Ad issue. If you access the site on a iDevice of any type you are presented with an ad that goes to the bottom of the Safari browser and follows you on the scrolling up or down unless you close the ad.


theonlyski  (D License)

Aug 27, 2013, 7:11 PM
Post #5 of 17 (3216 views)
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Re: [BKS60] Pop ups [In reply to] Quote | Reply

BKS60 wrote:
Only shows up on my I-phone connection so don't think I can get a screen shot.

Screen shot attached. Meso: if you really need the site info, I can get it for you.

They (both the ones I've pulled) seem to be ads for Bing.


(This post was edited by theonlyski on Aug 27, 2013, 8:00 PM)
Attachments: image.jpg (231 KB)
  image.jpg (257 KB)


Meso  (Student)
Administrator
Aug 29, 2013, 7:55 AM
Post #6 of 17 (3153 views)
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Re: [theonlyski] Pop ups [In reply to] Quote | Reply

Thanks! Will look into this matter and update here.


DougH  (D License)

Sep 3, 2013, 4:13 AM
Post #7 of 17 (3071 views)
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Re: [Meso] Pop ups [In reply to] Quote | Reply

"Google displays ads to kids, bing for schools"

That is the detached floating pop up that I am getting.


DougH  (D License)

Sep 3, 2013, 4:28 AM
Post #8 of 17 (3061 views)
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Re: [DougH] Pop ups [In reply to] Quote | Reply

Walmart is another one that pops up and scrolls on mobile.

Here is the ad image URL, may help you track down what ad provider is the issue.

http://cache.celtra.com/api/blobs/97a02712d22fd55b30216a186950981e616f55d0bf675676f8f9e44a00e283b8/English_320x50%20Banner.png


Meso  (Student)
Administrator
Sep 5, 2013, 12:01 AM
Post #9 of 17 (3003 views)
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Re: [DougH] Pop ups [In reply to] Quote | Reply

Will look into this again, my coworker did forward a request to the ad hosts earlier this week regarding the mobile popups - will touch base and see what is happening on that front.


theonlyski  (D License)

Oct 4, 2013, 3:38 AM
Post #10 of 17 (2709 views)
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Re: [Meso] Pop ups [In reply to] Quote | Reply

They're back
Attachments: image.jpg (149 KB)
  image.jpg (153 KB)


Meso  (Student)
Administrator
Oct 4, 2013, 4:04 AM
Post #11 of 17 (2699 views)
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Re: [theonlyski] Pop ups [In reply to] Quote | Reply

Also noticed it this time... I have forwarded an e-mail to those in charge with getting it removed. We'll work on getting them gone ASAP.


Andy9o8  (D License)

Nov 13, 2013, 6:58 AM
Post #12 of 17 (2353 views)
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Re: [Meso] Pop ups [In reply to] Quote | Reply

The social media tootlbar is floating (vertically) over the left side of the page on my Android phone


BIGUN  (D 23385)

Nov 16, 2013, 4:39 AM
Post #13 of 17 (2256 views)
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Re: [Andy9o8] Pop ups [In reply to] Quote | Reply

It stays with the scroll on a computer also... so, my venture is that it was designed that way.


theonlyski  (D License)

Nov 16, 2013, 5:02 AM
Post #14 of 17 (2252 views)
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Re: [BIGUN] Pop ups [In reply to] Quote | Reply

BIGUN wrote:
It stays with the scroll on a computer also... so, my venture is that it was designed that way.

Pretty sure it is.

However on mobile devices it could be annoying. Would be an easy fix but not sure if they have bigger fish to fry.


Andy9o8  (D License)

Nov 16, 2013, 5:10 AM
Post #15 of 17 (2240 views)
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Re: [theonlyski] Pop ups [In reply to] Quote | Reply

theonlyski wrote:
BIGUN wrote:
It stays with the scroll on a computer also... so, my venture is that it was designed that way.

Pretty sure it is.

However on mobile devices it could be annoying. Would be an easy fix but not sure if they have bigger fish to fry.

Well, on the phone it covers things you want to read and/or click on. And a fair amount (probably increasing) of use of this site is via phone these days. So it is a functionality issue.


Meso  (Student)
Administrator
Nov 18, 2013, 10:37 PM
Post #16 of 17 (2168 views)
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Re: [Andy9o8] Pop ups [In reply to] Quote | Reply

This is something we worked on before and fixed for the phones we tested with. I will take another look at this, but we implemented a media-query that hid the social media toolbar if the screen was a mobile browser width.

Can you let me know what browser the phone uses? And what model phone it is. This may help in getting it resolved.


theonlyski  (D License)

Nov 19, 2013, 4:38 AM
Post #17 of 17 (2138 views)
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Re: [Meso] Pop ups [In reply to] Quote | Reply

Might also help to get the useragent that the browser is presenting. (though I'm not sure you guys filter by agent, it would probably work)

http://whatsmyuseragent.com/



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