Forums: Skydiving Disciplines: Photography and Video:
GoPro question

 

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kallend  (D 23151)

Jan 2, 2013, 4:15 PM
Post #1 of 27 (4393 views)
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GoPro question Can't Post

I bought my first GoPro this week, a GP3 Silver. Put in 32GB SD card, charged battery, took just one photo.

Now it won't turn on at all. Battery voltage is fine. If I plug into a PC I get a "device not recognized" message and no connection. Plugging the SD card directly into the PC I can see the photo I took.

Camera, however, is completely inert.

Before I send it back, any suggestions? Have I missed something?


monkycndo  (D License)

Jan 2, 2013, 4:20 PM
Post #2 of 27 (4334 views)
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Re: [kallend] GoPro question [In reply to] Can't Post

Your problem is you have too many jumps to operate a GoPro. You need to have less then 50 jumps to fully understand how easy they are to use, just turn it on and forget it.CrazyTongue


stratostar  (Student)

Jan 2, 2013, 4:24 PM
Post #3 of 27 (4334 views)
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Re: [kallend] GoPro question [In reply to] Can't Post

Did you try to remove the batt? and then replace it after a few and ten re try the power up..


Premier DSE  (D 29060)

Jan 2, 2013, 4:41 PM
Post #4 of 27 (4324 views)
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Re: [kallend] GoPro question [In reply to] Can't Post

Pull the battery, leave it out for a minute.
What is your computer OS?
Card type?


kallend  (D 23151)

Jan 2, 2013, 4:53 PM
Post #5 of 27 (4317 views)
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Re: [DSE] GoPro question [In reply to] Can't Post

In reply to:
Pull the battery, leave it out for a minute.
What is your computer OS?
Card type?

First thing I tried. Left battery out for 10 minutes. Still inert.

Tried on XP and on a WIN7 (64 bit) machines, same result. Card is a Sandisk micro sdhd, rating 10. PC can read the card directly, no problem. Gives "unknown device" when camera is plugged in.


kallend  (D 23151)

Jan 2, 2013, 4:54 PM
Post #6 of 27 (4316 views)
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Re: [stratostar] GoPro question [In reply to] Can't Post

In reply to:
Did you try to remove the batt? and then replace it after a few and ten re try the power up..

Indeed I did.


kallend  (D 23151)

Jan 2, 2013, 4:55 PM
Post #7 of 27 (4312 views)
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Re: [monkycndo] GoPro question [In reply to] Can't Post

In reply to:
Your problem is you have too many jumps to operate a GoPro. You need to have less then 50 jumps to fully understand how easy they are to use, just turn it on and forget it.CrazyTongue

So I should give away some of my jumps?


Premier DSE  (D 29060)

Jan 2, 2013, 5:34 PM
Post #8 of 27 (4301 views)
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Re: [kallend] GoPro question [In reply to] Can't Post

everything sounds kosher then....card class is right, you've taken out the battery...
Head back to the store for a replacement, were I you.


jumpsalot-2  (D 33093)

Jan 2, 2013, 6:31 PM
Post #9 of 27 (4285 views)
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Re: [kallend] GoPro question [In reply to] Can't Post

I know this suggestion is WAY out there but, I haven't heard you say anything like "after I read all the directions" I still couldn't make it work. Maybe assuming it is a toy, reading the full directions is not part of the procedure...Crazy


kallend  (D 23151)

Jan 2, 2013, 7:38 PM
Post #10 of 27 (4267 views)
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Re: [jumpsalot-2] GoPro question [In reply to] Can't Post

In reply to:
I know this suggestion is WAY out there but, I haven't heard you say anything like "after I read all the directions" I still couldn't make it work. Maybe assuming it is a toy, reading the full directions is not part of the procedure...Crazy

I read the manual. I AM a geek.

Odd thing is that the battery and camera are warm as if something is drawing current, yet no status lights, nothing on the screen screen, no response to the power switch.


(This post was edited by kallend on Jan 2, 2013, 7:41 PM)


mccordia  (D 94775)

Jan 2, 2013, 10:11 PM
Post #11 of 27 (4244 views)
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Re: [kallend] GoPro question [In reply to] Can't Post

Sounds like a problem a buddy of mine had. It also was warming up.
Appeared to be a short in the camera. Id hop by the store where you got it, and get it replaced.


stratostar  (Student)

Jan 3, 2013, 5:31 AM
Post #12 of 27 (4170 views)
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Re: [kallend] GoPro question [In reply to] Can't Post

Damn.... sorry to hear that... might as well take that one back and get the 3 black anyway it's better... see it was a sign from the camera gods....Tongue


spencer  (D 208)

Jan 3, 2013, 7:42 AM
Post #13 of 27 (4127 views)
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Re: [kallend] GoPro question [In reply to] Can't Post

I dont know if you can do this, but can you do a full format of the card while in the camera, connected via USB lead, and use a good card formating software.


TheCaptain  (D License)

Jan 3, 2013, 11:45 AM
Post #14 of 27 (4063 views)
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Re: [kallend] GoPro question [In reply to] Can't Post

 I had the same thing happen to me with a gopro 1 and it turned out to be a bad gopro. I had to send it back to them and they sent me another unit. Hopefully yours is something else.


kallend  (D 23151)

Jan 3, 2013, 2:15 PM
Post #15 of 27 (4016 views)
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Re: [spencer] GoPro question [In reply to] Can't Post

In reply to:
I dont know if you can do this, but can you do a full format of the card while in the camera, connected via USB lead, and use a good card formating software.

Nope. PC won't talk to the camera at all. Nothing works at all. Totally dead.

Their customer service SUCKS. Can't send it back without an authorization code, and customer "service" still hasn't got back to me. No phone number to call and shout at them, just contact by a web form.


Premier DSE  (D 29060)

Jan 3, 2013, 2:52 PM
Post #16 of 27 (3996 views)
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Re: [kallend] GoPro question [In reply to] Can't Post

Their customer support has diminished as they've grown. Difficult for me to even reach friends inside the company these days. But...they're now a billion $$ company, sold in Walmart, no longer a bunch of awesome guys hanging out at sporting events.

However...they do generally turn product around very fast. I sent in a Black just before Christmas, had a new one arrive today. It took 3 days for customer service to send me my RMA#.

Good luck~!


kallend  (D 23151)

Jan 5, 2013, 10:00 AM
Post #17 of 27 (3864 views)
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Re: [DSE] GoPro question [In reply to] Can't Post

 

Still no response to my RMA 3 days later. However I encountered a guy with a GP3 Black that won't focus who filed his RMA 10 days ago, and he still hasn't heard back either.


Premier DSE  (D 29060)

Jan 5, 2013, 10:26 AM
Post #18 of 27 (3853 views)
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Re: [kallend] GoPro question [In reply to] Can't Post

I'll be at CES tomorrow; I'll see if I can learn anything more about GP's service strategy. My guess is that they're overloaded with calls for return.
Can you return it to the retailer for a refund/exchange?


TonyJ  (D 24244)

Jan 6, 2013, 1:01 PM
Post #19 of 27 (3706 views)
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Re: [kallend] GoPro question [In reply to] Can't Post

I have problems with usb also.. it would read the file through the camera it would lock up.. finally i had to use a pci e card usb ports to see the camera.. my mother board ports somehow cannot do it.. the problem i mainily have is when charging and unplugging the usb cable it locks up and the back red light glows dim.. have to remove the battery.. almost always anything to do with the usb and camera it locks up.. battery does get warm.. i have not contacted the company yet as i just got back home.. also some 64 gig sandisk cards have problems with some operating systems.. found that in my search.. tony


kallend  (D 23151)

Jan 7, 2013, 3:11 PM
Post #20 of 27 (3571 views)
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Re: [TonyJ] GoPro question [In reply to] Can't Post

In reply to:
i have not contacted the company yet as i just got back home.. also some 64 gig sandisk cards have problems with some operating systems.. found that in my search.. tony

Well, maybe it's a waste of time contacting them. I STILL have not had a response.


monkycndo  (D License)

Jan 7, 2013, 5:52 PM
Post #21 of 27 (3534 views)
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Re: [kallend] GoPro question [In reply to] Can't Post

I know a lot of folks took off the 2 weeks around xmas and new years. Creates a big backlog of email/orders. Not an excuse, just an observation.


stratostar  (Student)

Jan 7, 2013, 7:09 PM
Post #22 of 27 (3513 views)
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Re: [kallend] GoPro question [In reply to] Can't Post

It took a good week or so for me to get a reply, holiday backlog.


kallend  (D 23151)

Jan 9, 2013, 4:31 PM
Post #23 of 27 (3409 views)
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Re: [stratostar] GoPro question [In reply to] Can't Post

In reply to:
It took a good week or so for me to get a reply, holiday backlog.

More than a week now. Nothing from GoPro. ZIP

SO I went to Amazon, from whom I ordered it in the first place. They shipped a replacement camera within an hour of my first contact with them.

Big difference between good customer service and treating your customers like dirt.


stratostar  (Student)

Jan 9, 2013, 6:25 PM
Post #24 of 27 (3370 views)
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Re: [kallend] GoPro question [In reply to] Can't Post

Hey that is cool you got a replacement that fast. While I agree with you to an extent, I also will point out, that IMHO the reply times I got were reasonable, there was even a note when I submitted my report saying, no one was in due to the holidays and there is a heavy back log, but they will get you.

With in a week I got this reply:
Quote:

I would truly like to apologize for the delayed response. Weve been experiencing a higher than normal email volume lately, and were doing our best to answer everyone as quickly as possible in the order in which we were contacted. Thanks for your patience.

I'm terribly sorry to hear that you have a spot on the lens causing issue with the picture. Could you please send me some photos (under 5mb) taken with the camera as well as upload some sample footage to YouTube and provide me the link so that I may see whats going on with the camera?

Many Thanks,

Zack
GoPro Support
gopro.com/support

I complied and with the requested video & stills & a few days got this second reply:

Quote:
Unfortunately it sounds like there could be a fault with the camera, and we'll need to go ahead with replacing your unit under warranty. To get the process started, can you please reply via e-mail with a copy of your purchase receipt to show you are within the warranty period, the camera's serial number located inside the battery compartment, and also follow the below link to enter your return shipping info for the replacement camera:

Enter Address Here.

Once we hear back, we'll be able to provide you with a RMA (returns authorization) and returns instructions.

Our apologies for the inconvenience, but we'll do our best to get you a fully functioning replacement as soon as possible.

Many Thanks,

Zack
GoPro Support
gopro.com/support


Now the kicker is my issue was self resolved and I won't e needing to return the unit to them... I didn't mind the wait for them to contact me because I kept playing around with it while I waited. I know that was not available to you, and I would not be happy as well.

Blow it off, prob solved and now go out and get us some cool UFO footage...


(This post was edited by stratostar on Jan 9, 2013, 6:28 PM)


velocityphoto  (D 18988)

Jan 10, 2013, 6:53 AM
Post #25 of 27 (3295 views)
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Re: [DSE] GoPro question [In reply to] Can't Post

 Does anyone know the photo frame rate while shooting video at the same time? I have searched thru the specs but don't see that any where in the specs? What i did find but it does not give a simultaneous frame rate?

Photo Modes

12, 7, 5MP resolutions
Burst: 30 photos per second
Continuous Photo: 3 photos per second, 5 photos per second, 10 photos per second
Time-lapse: 0.5, 1, 2, 5, 10, 30, 60 second intervals
Simultaneous Photo + Video:
12MP + 1440p24 fps
8MP + 1080p30 fps 8
8MP + 720p60 fps


(This post was edited by velocityphoto on Jan 10, 2013, 6:55 AM)


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