Forums: Skydiving: Gear and Rigging:
*RESOLVED* dz.com gear deal gone bad

 

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jb88ci  (B License)

Apr 28, 2010, 6:34 AM
Post #1 of 36 (4483 views)
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*RESOLVED* dz.com gear deal gone bad Can't Post

I hate to do this as I dont feel comfortable with slagging someone, but I feel I have no other recourse at this time. While sharing my experience publicly wont get my money back, it may prevent others from losing some cash, like I did.

On November 4, 2009 I completed a deal with Tony Parker, who was selling used gear for Skydive Hollister (1800funjump). I purchased a black with pink PD210 for $275 including shipping. I paid with a verified paypal account.

I contacted Tony numerous times via email and telephone over the next couple of months with many reassurances that hed get the canopy out to me. Tony actually provided me with his cell number, so I really dont believe it was his intent to rip me off.

In January, I finally called him and told him to just refund my money as Id bought other gear, which he said hed do. Then we did that dance for a bit. He finally told me he didnt have access to the accounts anymore and I should contact Joe at skydive Hollister, which I did.

When I spoke to Joe the first time, he looked up his paypal account, confirmed I had paid for the canopy and agreed to send me a refund next week. He even called me back, long distance to inform me of this.
On a second occasion he called me back to tell me hed issue my refund right away.

Ive been emailing or phoning Joe once a week for the last month, asking for my refund, which hasnt been issued.

Last Friday, I emailed Joe and told him that if I didnt hear from him by Monday, Id take this public. I even offered to take gear or schwag instead of money.

I phoned him again yesterday, Tuesday, and asked he call me back about this ASAP. I still havent heard a thing back from him.

So, thats my story. Skydive Hollister burned me for $275 US, (just over $300 cdn at the time) on a used gear deal from dropzone.com.

Ive been really patient about getting my refund, but it hasnt transpired. This patience and faith in a fellow skydiver took me past the 45-day dispute timeframe for paypal.

I dont know what the motive is, theyre a business, not a private individual in a country known for online scams.

Im not impressed and Im sure one day while on a winter trip south Ill bump into one of these folks at Eloy or somewhere and we can talk about this in person over a beeras they write me a cheque.


(This post was edited by slotperfect on May 3, 2010, 10:49 AM)


Premier likestojump  (D License)

Apr 28, 2010, 6:45 AM
Post #2 of 36 (4434 views)
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Re: [jb88ci] dz.com gear deal gone bad [In reply to] Can't Post

If your paypal payment was funded by a credit card, just call the card issuing bank and dispute the charge. Otherwise.... you're stuck to publicly humiliating the seller, as paypal only allows up to 45 days to file a claim :(


jb88ci  (B License)

Apr 28, 2010, 6:47 AM
Post #3 of 36 (4431 views)
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Re: [likestojump] dz.com gear deal gone bad [In reply to] Can't Post

sadly, came from my bank account.....


BillyVance  (D 18895)

Apr 28, 2010, 9:16 AM
Post #4 of 36 (4295 views)
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Re: [jb88ci] dz.com gear deal gone bad [In reply to] Can't Post

Have you contacted the DZO at Skydive Hollister about this?


jb88ci  (B License)

Apr 28, 2010, 9:30 AM
Post #5 of 36 (4269 views)
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Re: [BillyVance] dz.com gear deal gone bad [In reply to] Can't Post

Frankly, I don't know who the DZO there is. I've been given Joe's number (don't know his last name) and he answers his phone "Joe, Skydive Hollister...or sometimes '1800FUNJUMP'"


BillyVance  (D 18895)

Apr 28, 2010, 9:44 AM
Post #6 of 36 (4249 views)
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Re: [jb88ci] dz.com gear deal gone bad [In reply to] Can't Post

Interesting.... I typed in "www.skydivehollister.com" in the web browser and my virus protection blocked access to it because it says its a bad site.... hmmm....


jb88ci  (B License)

Apr 28, 2010, 9:51 AM
Post #7 of 36 (4233 views)
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Re: [BillyVance] dz.com gear deal gone bad [In reply to] Can't Post

they go by 1800funjump.com on the web. They are also listed in the dropzone section here, with the same contact number i have.


tfelber  (B 23218)

Apr 28, 2010, 10:04 AM
Post #8 of 36 (4215 views)
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Re: [BillyVance] dz.com gear deal gone bad [In reply to] Can't Post

Administrative Contact, Technical Contact:
Sayre, Tim dzo@1800FUNJUMP.COM
Adventure Center Skydiving, Inc.
55 MERCURY DR
HOLLISTER, CA 95023-2520
US
(831)636-0117 fax: (831)636-0120


hookitt  (D License)

Apr 28, 2010, 11:40 AM
Post #9 of 36 (4145 views)
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Re: [tfelber] dz.com gear deal gone bad [In reply to] Can't Post

Tim is not the DZO, that's old information.

The DZO is Mako (spelling?)

To be honest, I'm a bit surprised at what I'm reading.


SEREJumper  (D 29555)

Apr 28, 2010, 12:26 PM
Post #10 of 36 (4088 views)
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Re: [hookitt] dz.com gear deal gone bad [In reply to] Can't Post

Quote:
This patience and faith in a fellow skydiver took me past the 45-day dispute timeframe for paypal.

You learned a valuable lesson, if you used PayPal, it's day 44.5, andyou haven't gotten your product (no matter if they say it is going out today), patience and faith go out the window. It's a business transaction plain and simple.

Good luck and I hope you get your gear/ or $$ back.


jb88ci  (B License)

Apr 28, 2010, 5:16 PM
Post #11 of 36 (3931 views)
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Re: [hookitt] dz.com gear deal gone bad [In reply to] Can't Post

In reply to:
Tim is not the DZO, that's old information.

The DZO is Mako (spelling?)

To be honest, I'm a bit surprised at what I'm reading.

please, feel free to ask joe or tony about it, or encourage them to make this right.

wish i was close enough to take a stack of $15 lifts in exchange.


horny955  (C License)

Apr 29, 2010, 2:00 AM
Post #12 of 36 (3780 views)
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Re: [jb88ci] dz.com gear deal gone bad [In reply to] Can't Post

Hi I got ripped off as well buying a camera through dropzone.com. I advertised that i was looking for a certain sony camcorder model, a guy from the United States contacted me, we did the deal and i payed for postage to the UK.
Parcel arrives and the box contains some piece of crap made by jvc!! Of course the A-HOLE dont want to know me now he has my money.
Lesson: Dont part with ya money without being 100% about the seller eh Jeff!!!


freeatlast  (C 33030)

Apr 29, 2010, 2:40 PM
Post #13 of 36 (3527 views)
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Re: [horny955] dz.com gear deal gone bad [In reply to] Can't Post

 
To "horny955" - If it helps at all - we will always help broker the deal (via our gear store) here at Dunkeswell - you can agree a price with the seller and get them to ship the goods to us - once we receive them we will confirm that they have arrived - you then pay the seller direct and then we will release the gear to you ...

That way you shouldn't get caught out ... SmileSmile


(This post was edited by freeatlast on Apr 29, 2010, 2:41 PM)


jb88ci  (B License)

Apr 30, 2010, 6:31 AM
Post #14 of 36 (3370 views)
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Re: [hookitt] dz.com gear deal gone bad [In reply to] Can't Post

In reply to:
Tim is not the DZO, that's old information.

The DZO is Mako (spelling?)

To be honest, I'm a bit surprised at what I'm reading.

Well, I called them again yesterday, asked to speak to Mako directly. He wasn't there, I left a message to return my call. I was asked what the call was about so explained briefly, we'll see if I get a call back.


horny955  (C License)

May 1, 2010, 3:09 AM
Post #15 of 36 (3241 views)
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Re: [freeatlast] dz.com gear deal gone bad [In reply to] Can't Post

In reply to:
To "horny955" - If it helps at all - we will always help broker the deal (via our gear store) here at Dunkeswell - you can agree a price with the seller and get them to ship the goods to us - once we receive them we will confirm that they have arrived - you then pay the seller direct and then we will release the gear to you ...

That way you shouldn't get caught out ... SmileSmile
Hey thats interesting to know thanks guys, was going to send the camera box back with some dog crap in it!!! childish i know but it would have made me feel better : ) oh and the guys name was Jerry ......... not jeff sorry to all jeffs out there :)


kennethwill  (A License)

May 1, 2010, 6:46 PM
Post #16 of 36 (3128 views)
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Re: [jb88ci] dz.com gear deal gone bad [In reply to] Can't Post

sadly i know the feeling i was ripped off for a saber1 150 for 50$ for ground launching because im only 14 im to young for the real thing so i do that its hard for me to make that money i had to sell some of my thingsFrown for it. i'v grown up on a dz in nova scotia and i know alot aboat the sport of skyding but to my dislike not alot aboat buying used gear over the net and over the past 6 months iv tried and tried to contact the seller (dz user name jerryvan) and last little bit with no reply the small dz he jumps at owner wont even help this whole thing just did't work and now im out 50$ and a canopy Frown


loltron

May 1, 2010, 7:39 PM
Post #17 of 36 (3111 views)
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Re: [jb88ci] dz.com gear deal gone bad [In reply to] Can't Post

Ugh, what a punch in the gut... A friend brought this to my attention yesterday.

Sorry you got such a runaround from us. This is Joe, we spoke via phone and email a couple of times regarding your refund. Nothing really to say except that we went through three Gear Store Managers and your refund kept getting lost in the shuffle. The buck stops with me and i dropped the ball. Not much to say except I'm terribly sorry.

As I said in my email to you yesterday, I hope this doesn't spoil your future sales via DZ.com, regardless of seller. I processed your refund last night via PayPal and added an extra $75 on there.

Again, I feel terrible and I'm nothing but embarrassed and sorry.

Best of luck John! Let me know if the PayPal payment went thru ok!


airtwardo  (D License)

May 1, 2010, 9:05 PM
Post #18 of 36 (3090 views)
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Re: [loltron] dz.com gear deal gone bad [In reply to] Can't Post

In reply to:
Ugh, what a punch in the gut... A friend brought this to my attention yesterday.

Sorry you got such a runaround from us. This is Joe, we spoke via phone and email a couple of times regarding your refund. Nothing really to say except that we went through three Gear Store Managers and your refund kept getting lost in the shuffle. The buck stops with me and i dropped the ball. Not much to say except I'm terribly sorry.

As I said in my email to you yesterday, I hope this doesn't spoil your future sales via DZ.com, regardless of seller. I processed your refund last night via PayPal and added an extra $75 on there.

Again, I feel terrible and I'm nothing but embarrassed and sorry.

Best of luck John! Let me know if the PayPal payment went thru ok!


Cool


redramdriver  (C License)

May 2, 2010, 9:55 AM
Post #19 of 36 (3027 views)
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Re: [loltron] dz.com gear deal gone bad [In reply to] Can't Post

Now thats a perfect Standup Landing in anyones log book!


jb88ci  (B License)

May 2, 2010, 5:35 PM
Post #20 of 36 (2950 views)
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Re: [airtwardo] dz.com gear deal gone bad [In reply to] Can't Post

thanks for taking care of this joe, et al....

i did get my refund, i hope that the mods can delete my post now, so that nobody thinks its sour grapes....


wildcard451  (D License)

May 2, 2010, 9:20 PM
Post #21 of 36 (2900 views)
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Re: [jb88ci] dz.com gear deal gone bad [In reply to] Can't Post

In reply to:
thanks for taking care of this joe, et al....

i did get my refund, i hope that the mods can delete my post now, so that nobody thinks its sour grapes....

I would say leave it up. No sour grapes, but that people can see that he is still ok to do business with, and willing to personally handle hiccups along the way.


rwieder  (C 32349)

May 3, 2010, 12:40 AM
Post #22 of 36 (2865 views)
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Re: [jb88ci] dz.com gear deal gone bad [In reply to] Can't Post

Quote:
thanks for taking care of this joe, et al....

i did get my refund, i hope that the mods can delete my post now, so that nobody thinks its sour grapes....

Your post was an intentional effort on your behalf to recover your $$$. You achieved your objective, it's really too bad you couldn't communicate effectively with them without having to "air your dirty laundry" as it were. Personally I dissagree with your methods, however I will give you props for your manupilating skills. Pirate


wmw999  (D 6296)

May 3, 2010, 4:46 AM
Post #23 of 36 (2827 views)
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Re: [rwieder] dz.com gear deal gone bad [In reply to] Can't Post

Quote:
Personally I dissagree with your methods, however I will give you props for your manupilating skills.
What else could he have done in your estimation? It's not enough money to fly out there to talk to him one-on-one. It's an honest question; if there are other ways, I'm sure there are folks who would appreciate hearing them.

The only other thing I can think of would have been to contact a local based on dz.com, and ask them to talk to the DZO. But if you don't know any locals, it's not an easy thing to ask of a stranger.

He tried very, very diligently, to resolve this without publicity.

Wendy P.


JerryBaumchen  (D 1543)

May 3, 2010, 9:23 AM
Post #24 of 36 (2753 views)
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Re: [wmw999] dz.com gear deal gone bad [In reply to] Can't Post

Hi Wendy,

+1

JerryBaumchen


BillyVance  (D 18895)

May 3, 2010, 10:40 AM
Post #25 of 36 (2704 views)
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Re: [JerryBaumchen] dz.com gear deal gone bad [In reply to] Can't Post

In reply to:
Hi Wendy,

+1

JerryBaumchen

+2

Same goes for that girl who complained about the jumpsuit deal gone bad with the Australian or New Zealand guy (forget which country) that was posted in The Bonfire. She tried everything she could think of to no avail, before coming on here.


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