Forums: Skydiving: Gear and Rigging:
Manufacturer Contacts On dropzone.com

 

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Premier slotperfect  (D 13014)

Apr 19, 2004, 7:46 AM
Post #1 of 118 (48673 views)
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Manufacturer Contacts On dropzone.com Can't Post

Many questions are asked in this forum about skydiving gear, and there are many highly qualified folks who can provide excellent input. You may notice that most of them add the comment "contact the manufacturer."

Reading all such posts here, I find that many folks would rather post their question in these forums instead of contacting the people who made the gear in the first place. Instead of scratching my head wondering why, I decided to stick this post at the top of the Gear and Rigging Forum hopefully making a few skydivers better informed.

Did you know that there are a large number of Dropzone.com members that own or work for companies in the parachute industry? I have posted a list below of the ones I have been able to round up. Please, if you know of more that are dotcommers, let me know. I will continually edit this list to keep it as up-to-date as possible.

In my experience with manufacturers, they are all very approachable and work very hard to answer my questions. Through my experience, I have some tips for those who want to ask them a question:

-read the manual first. It might answer your question by itself. If not, you may only be calling the manufacturer for a clarification instead of a complete explanation.

-read all related manuals. If the component is used in conjunction with another, read both to understand the full picture.

-use email. I get better results with email because it can be forwarded to exactly the right person to answer my question, and the issue it contains can be addressed when that person is focused on it, rather than having a phone call interrupt them.

-be clear and concise. Stay away from the "story" unless it is specifically relevant to your question. Focus on the specific issue.

-use their manufacturer homepage email address. That address will give your question more visibility. Bear in mind that some manufacturer dotcommers will read their PMs, others may not.

-provide as much information as possible: your full name, phone numbers, best time(s) to call, email address, the component serial number (SN), date of manufacture (DOM), and model.

-just buy a used rig? Ask them to fax you the production sheet. It will provide you with much useful information such as when it was made, who it was sold to, all harness measurements, what canopies it was built for, and even clear up whether an unusual feature was incorporated during manufacture or during a later modification in the field.

The list (updated 25 Jul 2013):

Company - dropzone.com username - Real Name


Please reply to this thread only to provide me updates for the above list, or to provide your own feedback about personal interaction with particular manufacturers. That will help those who are shy about making contact feel more confident in doing so.


(This post was edited by slotperfect on Jul 25, 2013, 6:35 AM)


USPA  (D 81812)

Apr 19, 2004, 9:08 AM
Post #2 of 118 (48407 views)
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It would be nice though to post it on the forum also, or at least the answer you were given. This way we inform each other and keep each other educated.


Premier slotperfect  (D 13014)

Apr 19, 2004, 9:13 AM
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I assume you mean a separate post: "I had this issue, I called XYZ Company, and they told me this."

Great idea. We all learn that way.


redramdriver  (C License)

Apr 19, 2004, 4:18 PM
Post #4 of 118 (48214 views)
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Sunrise Rigging (Wings)
freeflajankie
Ankie Berry


aubsmell  (D 25066)

Apr 19, 2004, 9:15 PM
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Hey, thanks for posting this. Even though I don't post on the forums all the time, I actually really love getting questions from other skydivers. It is usually a welcome distraction, and it does a number of things:

one, keeps me fresh on what is going on out there.

Two, if someone asks me a question I don't know the answer to off hand, it gives me the opportunity to research it and learn something new. (I will be the first to say I don't know 80% of what people ask, but I usually know WHO to ask that does, this way I can get back to the person with the correct answer, or best answer possible if it is a subjective question)

Three, it gives me a great excuse, if my boss walks in and I'm looking through Dropzone.com, I can say "No, no, no I'm not goofing off I'm working, look"

It is true what he said about PM's though, I check those about once a week, but I have my business email up and running most everyday (for instance I'm sitting in a hotel room in south america as i type)

all questions are welcome, but rember your third grade teacher was lying, there are stupid questions, so leave my '72 Pacer wagon out of this.

a.easterlin@aerodyne-int.com


Premier slotperfect  (D 13014)

Apr 23, 2004, 5:15 AM
Post #6 of 118 (47875 views)
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Hi Guys,

One clarification: to honor the forum rules about advertising, and the guidance from Sangiro on signature lines, I ask that we keep this list focused on manufacturers and not gear dealers.

The intent of this post is to provide dotcommers with a contact list for seeking answers, problem solving, or educating themselves about particular items of skydiving equipment - straight from the source. Doubtless, there are gear dealers here that are highly knowledgeable and can provide sound advice as well. My intent is not to discount that knowledge at all.

The list I posted, with a recent improvement by HH (thanks!), links directly to individuals that are in one form or another factory reps for skydiving gear manufacturers. I purposely did not link to the factory websites, since they can be found in the "Gear" section of this site, and I did not want to encroach upon the forum advertising boundary.

Individuals that own or are employed by gear dealers that are factory reps in a more direct capacity than sales are absolutely welcome in the list. I will however list the manufacturer name and not the dealer name.

Thanks,


hottamaly  (D 15263)

May 24, 2004, 4:38 PM
Post #7 of 118 (47141 views)
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Bonehead Composites
Hottamaly
Linda Hardesty


(This post was edited by hottamaly on May 24, 2004, 4:39 PM)


jbrasher  (D 5166)

Jun 3, 2004, 6:21 PM
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Rigging Innovations, Inc.
Eloy Municipal Airport
4900 N. Tumbleweed Rd, Bldg. 1
P.O. Box 86
Eloy, AZ 85231 USA
Phone: 520-466-2655
FAX: 520-466-2656
http://www.rigginginnovations.com/


Premier TomAiello  (D 22400)
Moderator
Jun 24, 2004, 8:23 AM
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Robert Pecnik, robibird, has left Birdman to form his own wingsuit company, Phoenix-Fly.

Web Site: Phoenix-Fly
Email: Robert@phoenix-fly.com

As far as I know, DZ.com login info remains the same.


sysop  (C 109)

Jul 20, 2004, 1:29 PM
Post #10 of 118 (46536 views)
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I cannot find contacts of the manufacturer of gloves Neumann. Can at whom there is an address of a site or e-mail?


Premier slotperfect  (D 13014)

Jul 21, 2004, 9:08 AM
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Neumann Tackified Glove Company is a subsidiary of Adams USA in Cookeville, Tennessee, USA:

Manufacturer's Website


hurricane749  (C 3272)

Aug 6, 2004, 3:07 PM
Post #12 of 118 (46354 views)
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I don't suppose you know of anyone who has worked on or can answer any questions about parachute de france gear?

I realise that they don't deal in North America but I've managed to aquire a new line set for a PdF Merit 190 and the line lengths differ significantly in length from my exisiting lines. I've read a post stating that there may have been an upgrade but getteing info from the company is quite difficult. There is also only one mark on the end of the lines unlike the red and black mark on PD line sets. The lines are also numbered different from the normal ABCD 12345. If you can help me it would be greatly appreciated.


dusm12  (D 28648)

Aug 16, 2004, 2:34 PM
Post #13 of 118 (46271 views)
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I luv this forum, its like have a world of knowledge at your fingertips! and how surprisingly fast the response!


Fab  (C License)

Aug 27, 2004, 11:28 AM
Post #14 of 118 (46168 views)
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I emailed relative workshop, mirage and Aerodyne for some questions I had about my rig I'm planning to buy. Only Aerodyne took the trouble to email me back (and very quick I my add).

ps...I'm planning to buy an all Aerodyne rig now :)

This is just a great place for info...


Premier slotperfect  (D 13014)

Sep 15, 2004, 11:53 AM
Post #15 of 118 (46002 views)
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Added Stefan Ertler (fandango), from Paratec.


LyleP

Oct 7, 2004, 1:38 PM
Post #16 of 118 (45775 views)
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John;

You can add LyleP to your list for Sun Path Products

L8TR....


Premier slotperfect  (D 13014)

Oct 27, 2004, 7:34 AM
Post #17 of 118 (45560 views)
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Added Justin Thornton from Mirage Systems (JT-Mirage)


Premier slotperfect  (D 13014)

Nov 1, 2004, 7:18 PM
Post #18 of 118 (45475 views)
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Removed Chris Martin (GroundZero) from the contact list. Frown


LiveLifeGoJump  (C License)

Nov 5, 2004, 4:42 PM
Post #19 of 118 (45390 views)
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Anyone got a link to FCI (Flight Concept Int.), the manufactures of the Manta 280 student canopy?


Premier slotperfect  (D 13014)

Nov 5, 2004, 8:01 PM
Post #20 of 118 (45385 views)
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http://www.flightconcepts.com/


CATA

Nov 12, 2004, 6:48 AM
Post #21 of 118 (45287 views)
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To contact ICARUS Canopies, you can refer to
http://www.icaruscanopies.aero/contact.htm


Edited by slotperfect to update the URL to the new one!Wink


(This post was edited by slotperfect on Apr 12, 2005, 1:46 PM)


Roginator

Nov 17, 2004, 4:17 AM
Post #22 of 118 (45208 views)
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Maybe you could also add Shorty PVInfo from http://www.Performance-Variable.com

And Mick Cottle riggermick the designer of the "Reflex" container , former "Fliteline Systems"


Premier slotperfect  (D 13014)

Dec 1, 2004, 4:34 AM
Post #23 of 118 (45088 views)
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Changed "nightjumper" entry; Mike is now working at CPS.

Added "sid" who I am told is a good DZ.com point of contact for Jump Shack.


Premier Tonto  (D 515)
Moderator
Jan 27, 2005, 12:02 AM
Post #24 of 118 (44572 views)
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Hi

"Robibird" is now with Phoenix Fly (Wingsuits) and is no longer with Birdman.

t


Premier slotperfect  (D 13014)

Jan 27, 2005, 3:21 AM
Post #25 of 118 (44561 views)
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Quote:
"Robibird" is now with Phoenix Fly (Wingsuits) and is no longer with Birdman.
In reply to:

Done,


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