Dec 2, 2009, 11:02 AM
Post #1 of 63
KARNAGE KREW ROCKS!!!!
Would like to tell the story of my new rig buying experience!!
Like most you, I came off of student status with a desire to own my own gear. Did my homework, jumped a couple different rigs, got the advice from my DZO/Rigger and went on a search for gear. I run across Karnage Krew’s website. Look at it top to bottom, and see the feedback they have on their site and on DZ.com
I shoot them an email and get a fast response from Gary!!! What an awesome dude to work with. I give him my information, he offers a few suggestions and the next thing I know……I am ordering a brand new Vector 3 with all the options, a PD reserve and a Cypress. He is even setting me up with a payment plan!!!
If you do not know UPT is advertising a 22 week delivery time of custom containers!! No problem!! KK has this demo program. They send you your reserve and Cypress and send a demo container and a demo main to use until your new container and main are ready!!! At no extra charge! No more rental fees!! During or emails I find out that I am the FIRST person to take advantage of this!!
I receive a package from Aerodyne yesterday……..it is a Pilot with ZPx DOM 10-15-09!! Can you believe it? My “demo” main is a brand spanking new Pilot!!! I cannot wait to see the “demo” container they are sending.
Gary and Karnage Krew kick ass!!! If you need gear, give them a shout. Gary answers emails at all times of the day. I do not think he sleeps. I will buy all of my gear from them!!!
I will post more as the rest of my gear arrives!!!
(This post was edited by jumpnRN on Dec 2, 2009, 11:04 AM)
Cheers Sparky. Its just jumpers here in Australia pay something like $50 for gear hire. Alot of people spend close to $1500 on gear hire while they are looking for a second hand rig or they are waiting for one to be made.
I figured this way, if someone purchases our top pick rig (the same stuff we keep in demos) then the wait is rather well known to be a while on UPT containers, so we thought if we start offering Demo rigs for people while they wait, they could take their instructos advice who say you want to do 50-100 jumps on a 190 and then find your self a new 170 rig. This way they get to buy that 170 and do theior downsizing on a demo rig. If the customer gets their rig and they are not ready to downsize yet then of course we will not just take the rig back.
I dont know mate, I heard for years that people wanted to use a rig when they buy one and wait and i finally sold half my company and got the capital to spend it on a fleet of Microns/Mseries containers, Pilot ZPX canopies and Safire 2's so did so. We also open our first dz gear store next week before heading to the UK to open a second one next year.
None of this would have been possible without a huge amount of support from many manufacturers. All month long we have had boxes and boxes of promo items turning up, windblades galore for the Freestyle swoop park that we are building on our lake with the help of Plamer, who we have just started sponsoring, along with UPT, Cypres and Cookie
Really excited at the moment, just cant wait for the store to open so i can go and hibernate for xmas.
Thanks to everyone ho has helped me get to where I am at the moment. It may not be a big deal to alot of people but a Vision me and my mates had at Eloy is finally falling into place and with enough capital and $70,000 spent on stock I dont think we are going anywhere anytime soon.
Again, good on you Gary. If only more people involved in selling gear and such would take the long term view both the seller and buyer would be better off. It's a little like making jumps with the newer jumpers and not making them pay for it. What goes around comes around. That is a saying from the 70's, but was usually referring to something else. I wish you luck and prosperity in you ventures.
Thanks Sparky. It means alot to have your respect. You were one of the most respected people on this site when I first started posting here back in 02. I think you will find there is some awesome customer service in the industry. Ankie set the standards years ago and many of us took notes. Sandy at aerodyne and Tara and Dorothy at Upt have developed it. People like myself and mike at chutingstar just figured out how to pass it on to the customers. I'm sure mike is another that has a serious sleeping problem like myself as he will reply to emails as soon as they come in as well. Then there is likestojump who provides some of the best customer service I have seen an he drakes with customer service. There are many of out there who have made this our lives and the only way to be good at anything is to give it everything.
Anyways, I just have always loved working with newbies. It's the role I have always taken to in this sport. Some people compete, some people just help others get in the sport.
I havent known Gary very long at all, in fact ive never met the guy - only ever dealt with him online. But it didnt take me long at all to figure out that he is one of the good guys in the sport.
The lengths Gary will go to to make sure you are smiling at the end of the day is unbelievable. If hes not in a position to be able to answer your email in full, he will send you an email apoligising for being busy and explain he will get back to you properly as soon as he is done.
I for one am lining up to purchase every single piece of my equipment from Gary and I promise you - you will not be disappointed if you do the same.
Karnage Krew is the next level of customer service and satisfaction and a lot of other businesses (not just in skydiving) could learn a hell of a lot from Gary.
(This post was edited by RUN_FMX on Dec 3, 2009, 6:31 PM)
All my ZPX customers have told me that it is NOT like packing a 500 jump canopy. As others in this website have stated.
Doesnt matter what canopy you buy, they will all be dificult to pack brand new.
Also, it does not only depend on the canopy. it epends on the size of rig the canopy is going into, hence the D-Bag.
The container the OP is getting is a container made for a 190 pilot. So the D-bag is made for a 190 pilot. Seeing the Pilot is a 188 ZPX it will pack easier into the d-bag because the canopy is smaller than the largest canopy it takes.
DSE. Thanks mate. Just outfitted my first shop, here in Australia today. Cant wait for the one we start in the UK next year. It is all go and all on. if I was not to start one in the UK I would be letting someone down, thats the point we are at right now. Really excited, just hope I can draw a salary in a couple of years so it is all worth it.
Opening of the store is this weekend and we have a Skydivers rock concert on the same stage fleetwood mac played on last night.
Photos of the new store are on Facebook, still a little bit to go though.
Awesome, totally awesome. I will definitely be giving KarnageKrew a call when I get my next rig.
Doesn't Bonnie own a gear store where you jump? I am certain she will hook you up a great rig. Im not saying dont come to me, but if you have a gear store on your dz, you should see them first. I mean, im certain you would go to them when you need a hook knife or rubberbands right? So if they are there selling you $1 profit items day in and day out, they sure could use your business on the bigger purchases to make sure they are there tomorrow.
I am all about selling rigs, but I am also all about jumpers supporting their dz gear stores. (even if you have to get a quote form me first for her to match Aye Bonnie)
Bonnie from Gravity Gear, Mike from Chutingstar and Maddy from DZsports have all been there for me when I needed them and to get to the place I am at now. You will never see or hear of me knowingly sell to one of the jumpers at their dz........ so ont tell me if you do
Bonnie used to own gravity gear before she sold it to aaron who has since sold it to the manager(s)? at the host DZ. Obviously I'll talk to vic and connie before buying anything, but I thought I would send you a kind word to show my support for displaying both business savvy and thoughtfullness towards your fellow skydivers.
Hey man, I very much appreciate the words and appreciated them. I just wanted to make a point. Not particulary to yourself. Just in general. I think it is important to Support the gear stores on the dz if you have one.
This is Bonnie. I have owned Gravity Gear since 1996. I had a store at Skydive Lake Tahoe and one at Bay Area Skydiving. SLT closed and I was at BAS full time until I opened a second store at Skydive San Diego.
Aaron worked at Gravity Gear in Bay Area Skydiving until he bought out my inventory and opened his own store called Sky Supply. I believe Aaron found it necessary to go back to the "real world". Bay Area Skydiving now sells gear under the name FLying K. Vic and Connie are the contacts there.
I continue to own and opperate Gravity Gear at Skydive San Diego full time as well as maintain a website by the same name ;)
There. That should be perfectly unclear :)
Good luck to you Gary. It looks like you made it through the first (toughest) phase of start up.
Finally have a cashflow an the sale of half the company to keep me going. At the moment we have a dozen or so customers booked up to May!
One gear store in Australia said that he will sell at a $1 mark up for 6 months on all products to make sure I dont get a leg to stand on. Made me laugh considering i have a dozen or so rigs on order that are not ready until may!! LOL Not to mention our grand opening during a boogie this weekend and $70,000 in stock and demo rigs and tons of suits, dytters, GoPros etc.
Tell you what Bonnie, it is not easy setting a store up, it has been full on for months now. After this weekend we get a rest for xmas and then go through it all again for our UK store.
At the end of th day, I am still a skydiver at heart with a passion for jumping so spending $70K on stock was a dream being a skydiver. It was alot of fun buying multipl amounts of every single toy i could think of.
I have to say thanks to LandB, Cookie, UPT, Aerodyne, NZA, Wins Deepseed, GoPro and you, Maddy and Mike for making it all possible. Some of them really went out of their way to make sure got to set a proper first class store up. We have thousands of flags and windblades for our freestyle swoop park that KKrew, Just Jump Skydive, NZAerosports and Scott Palmer are building.
Check out the picture of our tshirts we are giving away at the boogie. Complete with manufacturer logos! Looking Badass i say.
Attached are pictures of the dropzone.
The dropzone is in a winery wineyard. We have this massive cask hall where the wine is made and where we will be having a skydivers ball.
Attached are pics of the new tshirt, hoodies, and the landin area and the lake that we are building our freestyle swoop park.
Sorry if this seems like an advertisement but most of you are in the states and it does not affect you but I am using this moment to share the excitment I have for my new venture and as a person who has been a member of this website since 2002 and alot of you know I kind of need to share it with you guys and it may as well be in this thread rather than a new thread.
Very excited about this weekend and cant wait for the UK venture to begin.
Im just glad we did it right without stepping on too many toes. To this date e have never beaten a quote, usually made it more expensive but with more add ons.
Thanks for the reply mate, but at the end of the day this is skydiving and the only law i am interested to se involved in any aspect of skydiving are skydiving coppers.
I already have one gear store in the UK who is advertising at a $16 proft upon a $4000 + rig.
I am not interested in price wars, as far as I am concerned, I give the customers a good deal and make enough profit to give the next customer a good deal and to make sure that if anything goes wrong with the rig i can afford to give the customer service that is neeed to fix the resolution without going bankrupt. Those whose deals are too good to be true never last, those that are too expensive have a reason to be (overheads, location, service etc), those like me who just want to hang out with skydivers and have places to stay when I travel and pay the bills have the good prices and service.
The script on the KKrew website has been the same from day one. We started up to give people who are shit at jumping a group of people to hang out with when touring and get fair priced gear.
When I found the house i live in and went shopping for furniture it was important to find a place with a spare room and buy new guest furniture so there is always somewhere to crash for a jumper.
BW- Summer is coming up and the room is vacant at the moment and the speed boat finishes its restoration next week.
Brand new bed, big wardrobe, wifi, entertaining balcony, R6 Bike, Fast boat, decent car, all the skydiving clothing and toys one could ever want, amazing home cinema, rigs galore and no friends to share it with.... :(
Sorry mate but i might be dead by then. Dont want to make promises i cant keep.
I mean my bike gets me to the dz at 250kmph hour as it is 200kms away, then ther eis a day jumping and then on my day off (yeah right) i have my 100kmph boat to play with. Also now BASE jumping is entering my life, surely one of things has to be the en of it. I tell you hat, If cigarettes end up killin me I will be seriously fucked off.
Opened my first on DZ Store this weekend and sold a shit load of stock. Not to mention a dozen GoPro Cameras. We thought seeing they are not big in Australia yet we would let people emo one, so we opened it up and everyone who jumped one bought one or two straight after the jump and seeing the footage.
Those are nasty cool little cameras. Awesome for the Coaches who dont usually have a camera on their head and some sick sick sick angles for VRW. One strapped to the foot and one to the head. Just very cool.
I am shattered. Now need to find someone who wants to run the store for me as riding a super-sport motorbike 200kms each way in a weekend is a hell of a fucking mission.
Very cool dropzone though, first day i got to see it really in action. MAssive thanks to those manufacturers who sent all their windblades and feebies over. You just dont get a dropzone this beautiful. Sure there are some unbelivable dz's in USA like SDC and Eloy but this Z full of grapevines and lakes for miles and miles is some seriously sick views and lush landing paddocks.
As posted previously, I had all the components except for my reserve. There was a delay in getting my reserve due to the holidays. Since I was flying to Sanford, Florida on 1-21-10, we decided I would go to UPT in Deland and have my rig assembled. Gary got everything arranged with UPT and PD so everything would be in place when I got there.
When I arrived at UPT, I was told I needed to see Pablo at the rigging loft. I go and meet Pablo, he makes a phone call, and the reserve is on the way over. He informs me that do not assemble rigs until after 5 pm. Not a problem though, I went to take a tour of UPT.
Mark Klingelhoefer gives my wife and me an awesome tour of the factory. He takes the time to explain in great detail why UPT does the things they do. It was truly amazing to see the factory. Not to mention that Mark is truly passionate about the sport.
At 5 I went back to the rigging loft. Pablo assembles my rig. He talks to me the entire time!! He explains everything he does. He constantly gives me little (but very important) tidbits of advice. It was awesome. And like Mark, Pablo is very passionate about the sport.
I finally get to jump my new “loaner” rig on Saturday. I went to Zhills and had an awesome time. The rig fit like a glove and the pilot 188 opened soft and on heading each time. The people at Zhills were very friendly. I will post pics as soon as possible.
Gary and KK have made this experience seamless and very enjoyable. He has delivered as he say’s!! If anybody is interested in buy a new rig……talk to Gary, he will take good care of you.
I dont know what this guy is talking about. I never sold him a rig. He is just a fan trying to make me sound good. ;)
Anyway, only got a couple of demo rigs left until June. as all of our Microns are nearly depleted. We are considering, and probably will buy another 10 demo rigs next week seeing we have so many people wanting them. it will be our last batch we buy until next year though. I think 20+ demo rigs is enough for a small store like us.
If anyone is interested, after these last ten Vector 3's and Pilot ZPX's are loaned out their will not be anymore aavailable until April and that round is filling up fast leaving the next round to start in June.
Always thought spending $50,000 on demo rigs would be a good investment, but it is very addicting and hard to stop buying more and more. At least i now have a rig, or 20 to jump ;)
Agreed. Just paid for my Vector from Gary. What a great guy.. friendly, professional and honest. I'll get a demo to use in March til my rig is ready in June, I mean how awesome is that!! Will keep you posted on my progress. I like the confidence I have even when I'm on the other side of the country. Dealers need to learn from this guy. Customer service + reasonable price = happy customers!!