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Reviews for: Headcorn Parachute Club - (Visit this link)

Average Rating : 2.80/5

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�325, 4 months later and still nothing

Headcorn Parachute Club Rated 1 by: execdetailing on 2012-11-29

Pros: The Grass
Cons: Manager, Waiting, Over Priced Cafe

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SHOCKING! RUBBISH!!Booked this in for the 6th August 2012, Waited ALL day, don't even try say first come first serve as I was the first person in your office, From my judgement the people whom purchase the �150 DVD got first priority! 4pm came and still waiting like a div. NO ONE came and spoke to us so me and the others waiting like lemons had to approach a member of staff and ask what was happening. Was told the weather was to bad to jump.Fair point as safety is paramount. So after spending a whole day with the family which included 2 kids under 5 spending money in the well over priced cafe I got the option to re book at the next available date. 24th November, Weather was bad so I called the centre at 08:00 no answer, Ok I'll wait till after 09:00 again no answer! left 3 messages for Jane the director/manager to call back. No response. Calling all this week and called numerous times today, yep you guessed it, No answer! Emailed, No answer. OK, these must be closed down? Called the Headcorn Areodrome who confirmed that they was in and that they are alive. So obviously ignoring my calls. Called Virgin who again tried to call them whilst I was on hold and yep, they to got no answer. Looks like once they have redeemed your voucher for �325.00 they don't give a.... Please don't waste your time and money on these lot. Not the first bad review either by the looks of things. Don't go down the same route guys. Stay well away!!!

0 of 11 people found this review helpful:
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(Review ID:7733)

The Manager here is a disgrace!

Headcorn Parachute Club Rated 2 by: chloegoodhew on 2012-08-29

Pros: the hungarian instructor
Cons: The service

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I brought a tandem jump for us both as a special birthday present for my husband.

After visiting the place once we were not able to jump because of the bad weather which was fair enough We were told we had 6 months to complete another one and that in the weekdays they are quiet so we would be able to phone up that day if the weather is nice to arrange to come down. All good so far.

Unfortunately ,the day after my father in law was diagnosed with cancer and later on passed away. Not being a priority of ours we didn't think to re schedule our jump until 5 months after. When we phoned up to book our preferred date (about 2 weeks later) we were told that they were full up and we would have to pay another �100 to jump after our 6 months were up.

I explain the situation to the manager, I asked her if she could be sympathetic to the situation and to imagine how someone might not prioritize arranging a sky jump just after there father had passed away, or even they would not even feel like doing a sky jump.

She replied " I did a sky dive 2 days after my father passed away, as that would have been what he wanted, you have had 5 months to re schedule". I was so shocked and hurt by this reply I didn't know what to say!

I also asked her about the misleading information that they are quiet in the weekdays and she said "yes we are in March". this was not the information we were given (she didn't care).
She was very un polite in explaining all of this and at no point did she apologise or try to understand, they way she dealt with me was unbelievable.

By reading the other reviews I don't know how the people here still have their jobs, they are losing customer and I would never go back or recommend as the MANAGER IS A DISGRACE AND EXTREMELY RUDE.

5 of 21 people found this review helpful:
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(Review ID:7580)

Thanks Headcorn

Headcorn Parachute Club Rated 4 by: Nevige on 2011-05-15

Pros: Very friendly, Nice landing area, Good Scenery, Good canteen and packing area
Cons: None

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Went to Headcorn as its my local DZ and been going to Spain to jump the last couple of months. I did not expect the welcome I got there it was great I got four jumps in on Saturday and could have done more and that was with a lot of cloudcover delaying jumps. Thanks to Chris for the DZ brief, julie for sorting my admin and Dell for packing for me. I will def be jumping at Headcorn again very friendly jumpers. Blue Skies

6 of 36 people found this review helpful:
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(Review ID:6399)

Go anywhere else, even if it means a long drive

Headcorn Parachute Club Rated 1 by: jumper2020 on 2011-02-27

Pros: It's the only one in the South East
Cons: Loooong wait, rude staff, etc, etc

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This is a really awful dropzone. I have been to a lot and it really is the worst.

Some of the staff are okay, but others are very unfriendly. They absolutely love being officious as well - just to show you who's boss.

One other bad aspect is the very long wait time. I commonly wait 2.5 or 3 hours for one jump. Very tedious.

Might as well drive a little while longer and go to a decent DZ.

12 of 54 people found this review helpful:
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(Review ID:6249)

Well managed friendly dropzone

Headcorn Parachute Club Rated 5 by: The-Kevster on 2011-01-16

Pros: Great staff, great jumpers, great vibe.
Cons: Controlled airspace

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I completed my AFF at Headcorn last year and have been jumping every other weekend since. The site is well managed with great facilities including a new shower block and revamped accommodation. The regulars are friendly and always willing to help as is the staff.

I would highly recommend Headcorn to anyone who wants to learn to skydive, have fun with other experienced jumpers or visit while away from their local DZ.

8 of 41 people found this review helpful:
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(Review ID:6189)

Convienient, good kit, friendly people.

Headcorn Parachute Club Rated 5 by: rocky42 on 2010-10-28

Pros: easy to get to
Cons: can be busy

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I went to buy an altimeter, popped into the office, had docs checked and introduced to the chief instructor, who showed me round and then found myself on a load - 'cos there was a slot'
I was about to leave when the tannoy said there was a slot on the next lift and although the rig I had hired was not packed, they let me use its identical twin - I had to go then due to family, but went back for more of the same the next day..
If you are near Kent give it a go, you may be pleasantly surprised.

8 of 45 people found this review helpful:
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(Review ID:6084)

The worlds famous "Worst DZ on the planet"

Headcorn Parachute Club Rated 1 by: gnasher70 on 2010-04-11

Pros: The only DZ in the South East . But that doesn't mean you should go there.
Cons: Exceptionally socially dysfunctional staff, bad vibe, long waits,expensive, depressing , run down, ancient staff.

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I did my first jump here ages ago and have been back and forth on occasion just to see if it got any better. In the 17 yrs I have known the place its just got worse as the staff get more and more ancient and grumpy every year. They have no idea of customer care and I guess they think they don't need any as they charge what they like and the one off tandems who don't know until its too late keep rolling up back and keep them in business. If another DZ opened in the South East this place would fold overnight. I tried to talk a friend out of doing a tandem here and he went ahead and jumped. What should have been one of his most exciting and memorable days of his life was ruined by obnoxious, rude and unsympathetic inefficient staff. Please don't give these guys your well earned money. There are so many better DZ's around where you will be welcomed. Its worth the extra travel. If you have a good time here and for some weird reason enjoy the non existent social scene then you are very very much the exception. This place should be avoided at all costs. Oh check out the safety record too. Enough said. STAY AWAY!

21 of 62 people found this review helpful:
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(Review ID:5656)

shabby looking operation on a farm

Headcorn Parachute Club Rated 1 by: jumphog101 on 2010-03-16

Pros: turbine aircraft
Cons: just about everything

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Having been fleeced for membership, jump tickets, gear check etc I had to repeatedly ask for a DZ briefing, this was a major effort and quite honestly pointless- unless of course you like to listen to an ego talk about himself. Having jumped at a number of UK DZs I was suprised to be treated so badly. Although the weather seemed fine they were not prepared to put the plane up until more customers arrived, they never did, now I can see why. I sat in the cafe drinking nice coffee, the one up side of a day at Headcorn. The staff seemed more interested in packing reserve parachutes than running the operation, maybe they are paid so bad that they need to supplement their income, I just wished they had of told me this before I spent my money. What a waste of a day, the bathrooms were under construction, the whole place needs a major face lift including some new staff, struck me as a bunch of old no hopers with no idea of customer service. My advice is to get in your car and drive North, avoid this place at all costs, I heard from a couple of jumpers in the cafe that the place has the nickname Deadcorn, it really is dead. I threw my jump tickets in the trash on the way out and wont ever be returning. The owners should take their heads outta their ass's and go see what other DZs offer..Goddamn what a dump.

13 of 51 people found this review helpful:
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(Review ID:5620)

Based in central Kent, no other DZ for hours

Headcorn Parachute Club Rated 4 by: coops316 on 2009-10-16

Pros: Only DZ in the South East and its full time
Cons: Some staff attitude

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I started jumping at Headcorn after doing my AFF abroad, they were quite welcoming and quickly got my to my A licence as my AFF was uspa.
Has all the facilities to get jumping but a big criticism sadly is some of the staff attitude, rude and obnoxious. I get the impression I should be honoured to jump with them as opposed to being treated with respect as a paying customer. Majority of staff are friendly and helpful, its just a few bad apples that spoil it.
All that said, Headcorn isn't that bad, good equipment, manifest works well with a 10 min notice, canteen is ok but don't expect a gourmet meal! 2 planes (1 goes to 12k the other to 10k)Lots of air displays from aerodrome whilst your waiting. Good landing zone as well.

13 of 53 people found this review helpful:
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(Review ID:5430)

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Reviews for: Headcorn Parachute Club - (Visit this link)

Average Rating : 2.80/5